Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Seamless customer engagement begins and lasts with Netcall.
Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using our smart, user-friendly and beautifully designed solutions.
Create a universal queue and consistently manage service delivery across all channels. Join-up your contact centre’s front and back-office systems and deliver integrated automated workflows that promote first contact resolution. Keep customers informed and reduce inbound contact using proactive outbound messaging. Gain quantifiable visibility and control of volatility.
Face each day with confidence, optimise the deployment of your trained and motivated agents. Improve the customer journey with high quality customer interactions, while enjoying lower operating costs.
Netcall is proud to serve over 700 organisations. Be empowered to deliver superior customer service any time, any place, anywhere.Please Login (add)