My career has tracked these developments and brought me to PCI-PALin November 2016, where I am charged with leading Enterprise Sales throughout UK and Europe. PCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS). PCI-PAL solutions have been developed for the contact centre market by a team of contact centre specialists. Before joining PCI-PAL I excelled in a number of business development roles with market leading organisations including BT Global Services and Dimension Data , where I delivered cloud-based contact centre solutions for leading players in the public and private sector. I specialise in helping organisations achieve their customer engagement ambitions by deploying innovative technologies that extend the art of the possible.