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Business Systems is the UK’s largest independent provider of call recording and workforce optimisation solutions to organisations with critical phone-based interactions including Financial Institutions, Public Organisations, Emergency Services and many in-house and outsourced customer service centres. Solutions range from basic call recording (on premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.Please Login
This case study highlights how Hexagon Housing Association’s recent investment in call recording technology is helping them better meet service levels and the needs of their residents. December 23, 2014
Frendoc wanted a call recording system which ultimately would be supported 24/7 ensuring patients could get access to GP's any time, night or day. Business Systems provided not only the recorder but the 24 hour support to accompany it! June 26, 2007
17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...