Business Systems is the UK’s largest independent provider of call recording and workforce optimisation solutions to organisations with critical phone-based interactions including Financial Institutions, Public Organisations, Emergency Services and many in-house and outsourced customer service centres. Solutions range from basic call recording (on premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.Please Login (add)
This case study highlights how Hexagon Housing Association’s recent investment in call recording technology is helping them better meet service levels and the needs of their residents. December 23, 2014 5:00 AM
This UK Contact Centre case study highlights the key drivers behind multi-channel contact centre ‘Hillarys’ recent investment in Red Box Recorders call recording and quality monitoring technology from Business Systems (UK) Ltd. June 19, 2014 5:00 AM
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...