Difference have recognised expertise in cloud contact centre deployment , automation & process mapping ,this is at the core of our service offering. Areas covered include: Business Continuity/Disaster Recovery, Outsourcing, Technology Migration, Payment solutions and Procurement support. Difference Corporation provides organisations with a range of services and solutions. They range from inbound and outbound call management technology solutions and instant telephone conferencing facilities, through to full outsourcing programmes. Experience of cultural behaviours is also part of the offering at Difference with 5 languages spoken fluently within the executive team.Please Login (add)
Do you feel that speech technology will eventually replace the contact centre agent? As technology improves and artificial intelligence becomes a certainty – we may be faced with this reality. We asked Industry professionals for their opinions on this question. March 19, 2010 5:00 AM
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes made when choosing or setting up speech technology? March 9, 2010 5:00 AM
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...