The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.Please Login (add)
Did you know increased efficiency can actually result in increased costs. Not every Contact Center runs into this type of problem BUT there are times when increased efficiency is not a good thing! January 4, 2018 5:00 AM
There is more to contact center processes than you think. This article addresses how to achieve operational excellence in your call center. Achieve customer loyalty, learning & professional partnership in your contact center.