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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.Please Login
For years South Africa’s contact centre industry, its promoters and its detractors have focussed on telephony as the single biggest cost facing operators. We’d like to argue that this is a red herring February 25, 2009 5:00 AM