ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.Please Login (add)
ContactCenterWorld.com is off to Germany and a visit with Verena Wissel from ASC telecom AG. Our air in this interview series is to touch all corners of the earth and give our members a real sense of what's happening in the industry in all part of the world. April 25, 2016 5:00 AM
More and more contact centers are establishing home workstations for their agents to overcome geographical restrictions and recruit qualified staff. By doing so, they can reduce costs for labor, floor space and capital expenditures. However, to successfully implement home workstations, contact cente... December 16, 2015 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...