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Vern Fernandez (21 Yrs in the industry)
Senior Manager, Contact Center Excellence
Jabra United States
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Past:Carousel Industries
Plantronics
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About Me, My Hobbies & Interests!

I support Global Customers at Jabra, providing headset and device solutions for contact centers, unified communications, noisy workplaces, fleet, transportation, warehouse and enterprise voice/video deployments. I can help you with your strategy for device deployment, technology adoption plan, change management discussions and mapping out your user profiles. As a Global Account Rep, I can ensure business continuity by aligning our resellers with your locations around the globe. Finally, I can keep you updated with new and innovative ways of working that are enabled by Jabra devices.

Company Details

Jabra is part of the 150 year old GN Group that provides solutions for contact center analytics, unified communications, fleet, transportation, warehouse and enterprise voice and videoconferencing deployments. Specifically for contact centers, Jabra offers an array of headset choices from entry level to digital headsets that provide analytics, diagnostics, information about the agent environment and opportunities for gamification, recognition and other variables that can affect agent behavior or culture. Centralized management, programmable buttons, security options, digital noise cancellation and all-day comfort are features available through Jabra corded or wireless headsets. Enable your flexible work environments, home-based, brick and mortar and work anywhere agents. Measure the ROI of Jabra devices via lower average handle times, better customer experiences, improved agent/customer satisfaction and transparency into quality of service.
           

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