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Highly driven Contact Center and IT executive with over 10 years experience in the call center and IT industry. Highly skilled in client management, vendor management, call center start up operations, call center operations, and telemarketing segments of the business. . Highly proficient in the implementation and design of call center training program and strategics. Expertise in workforce management and budget and forecast management.
SALES & MARKETING
- Full sales cycle management (from prospecting to close)
- Solution selling strategies
- C-Level sales
- Sales coaching
- Accelerating growth
BUSINESS DEVELOPMENT
- Market entry positioning
- Negotiating complex deals
- Cold calling
- Creative lead generation
- Out of the box thinking
- Analysis and judgment
LEADERSHIP
- Creative problem-solving
- Inspiring trust
- Building high-performance teams
- High-impact presentations
- Short and long-term strategy development
Dynamic, accomplished leader with history of developing and deploying strategies to grow revenues, expand corporate footprint, and increase overall profitability.
•Expertise in leveraging engineering, sales and marketing skills to create new business solutions. - Performance management
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