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Member Profile

Victoriya Gorbaneva
Adelina Call Center

NEW!

About Me, My Hobbies & Interests!

I am 20 years old and I’m studying in Belgorod State University, faculty of English, I’m a forth year student. As far as I can judge I can be a leader and organize the working atmosphere. Please note that I’m an activity person, I have been a member of KVN team of our faculty, a member of student union and trade union. I take part in training sessions and master classes of the University.

Now I’m working in Adelina Call Center for British Embassy Moscow, I deal with emails of the Embassy.

Company Details

Adelina Holding LLC

Adelina Call Center was established in July 2004 in Ukraine to help our customers to gain and retain clients using modern marketing & communication technologies, providing professional outsourcing call center inbound/outbound services in Ukrainian, Russian, Kazakh, Belarussian, Polish, English, Spanish, German, Turkish and Italian languages.
Today our team of more than 2000 employees provides a whole range of services in the following directions:
- Business Process Outsourcing for various business segments, including financial institutions, telecom providers, e-commerce, embassies, FMCG, TV-shops marketing agencies, etc.;
- Consulting to improve Customer Service and Sales results;
- Mystery Calling & Mystery Shopper for quality assessment;
- Outstaffing with a full cycle of paperwork;
- Software development & coding for Call Center needs.
We guarantee a high level of reliability working on 7 independent call center sites located at Kyiv, Lviv, Kharkiv, Belgorod, Minsk & Almaty.