SBS provides assessments in two different types of review:
1. A One Day Insight undertaken onsite by SBS consultants - this is a chargeable service where we spend a day on site looking at all elements of your operation. Through our experience we are able to focus down on the key factors of performance and as a result provide you with an improvement plan that you are able to implement straight away to make an immediate impact;
2. An extensive contact centre review benchmark that allows you understand your relative performance in comparison to your potential performance. This gap is quantified in terms of business benefit allowing your senior management team to make a business case justification for making long term improvements.