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About Me, My Hobbies & Interests!

Creating practical digital solutions to real-world challenges. Over 20 Years of experience, focused on mobile technologies with responsibilities across product development, product management, marketing, solution architecture, technology consulting & eco-system management. Co-founder & CTO, Contiinex helps you to orchestrate your end-to-end customer journey with the usage of bots and the human workforce in one single continuum. With Contiinex you can now manage each of the channels including SMS, WhatsApp, VoiceBot, Chatbot, email, and human workforce through dialer, to drive the highest level of automation, process efficiency, and reduce the cost of operation substantially, all from a single platform. Contiinex Artificial Intelligence engine supports you in recommending how best you can place each of the channels to create an awesome customer experience. Contiinex CXaaS platform is built with the following gears that can be plugged into any third-party environment or can work seamlessly in harmony with each other to give an exponential customer experience for you. Contiinex has 3 flavors: 1. ComNex that enables process automation with smart usage of bots and messaging platform. 2. Gignex that enables WFA workforce to be effective and productive 3. AiNex that can support a process with speech to text to speech capabilities. Contiinex is now being rapidly deployed across E-comm, Banks, Fintech, D2C and Logistics companies and is helping them deliver customer service to their customers from a single platform in one single continuum without breaking the process at any point Specialties: Mobile technologies, embedded software, wireless protocol stacks, enterprise mobility, Digital (SMAC) technologies, and connected products.

Company Details

Listen to your customers better...
Contiinex helps listen to your customer better through its proprietary speech-to-text engine that can be deployed on customer private cloud instances.

Contiinex Gen AI capabilities supported by industry-specific LLMs, is solving for agent and process level efficiencies with live agent assistance and QA automation.


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