Wayne Morris is a leader in the contact centre industry with a real passion for customer centricity. He has a diverse background in contact centre management, operations, and technology and led performance contact centres for 12 years in many industries including: Financial Services (Banking and Insurance), Telecommunications, Environmental, and Manufacturing.
In 2003, Wayne transitioned to a career in advisory services, and spent 8 years managing complex contact centre and CRM implementations, and developing winning strategies for clients in Canada and the United States such as: Johnson Diversey, WellPoint, AstraZeneca, Canada Post, BMO, TD Canada Trust, Sunlife, Shell Canada, Enbridge Gas, Aviva Canada, and RCMP.
As Practice Director of the Customer Experience Advisory Services team at TELUS, Wayne led a team of 15 contact centre experts across Canada, focussed on developing and implementing customer experience strategies and enabling technologies.
As a Senior Manager at Deloitte Consulting, Wayne specialized in customer experience and contact centre strategy as well as operational transformations; and helped organizations deliver on their promises to customers while driving business results.
Today, Wayne has returned to industry as Senior Vice-President of Sales for Gexel Telecommunications International, specialized in developing outsourcing solutions that allow his clients to not only focus on their core competencies, but also to improve their overall service quality by building brand equity and loyalty through exceptional customer interactions.
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