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Member Profile

William Fugette (23 Yrs in the industry)
Contact Center Director
Agero
Past:eCampus.com
MCI WorldCom
42 Connections

 

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About Me, My Hobbies & Interests!

For over 19 years, Will Fugette has established a proven track record for building industry award winning contact centers while implementing creative and cost effective customer response solutions for Fortune 500 clientele around the world. To be successful, Will works with employees and clients at all levels to break down communication barriers, implementing team based solutions and partnering with clients and employees to develop strategic plans for growth, service delivery and efficiency.

Company Details

Agero, formerly Cross Country Automotive Services, is the innovative industry leader in the combined roadside assistance, connected vehicle services, and claims management market. For almost 40 years, we’ve provided vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans, turn-key connected vehicle services, and efficient claims management solutions. Our award-winning service helps motorists in their time of need while building customer loyalty for our clients, which include 100 corporate entities and their 75 million customers.

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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards Americas 2017: Ranked #1 for Best Contact Center ...
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June 24, 2017 5:00 AM
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