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Member Profile

William Gray
CEO
Macfarlane Telesystems
     (Verified Admin.)6 Connections

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About Me, My Hobbies & Interests!

William has over 35 years experience working in the IT and communications sectors, with the last 20 years spent developing and supplying call and contact centre solutions.

Company Details

Macfarlane has been a provider of customer contact solutions for over two decades. We have helped scores of public and private sector organisations transform the way they engage with their customers: enhancing customer satisfaction, increasing loyalty, reducing churn, improving performance and cutting cost-to-serve.

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The next phase in the evolution of the contact centre. Unlike the call centre or contact centre, the CEH - or Customer Engagement Centre (CEC) - isn’t a physical place where people work to deliver customer service.
May 11, 2016 5:00 AM
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Can customer contact operators deliver the best of both worlds: efficiency and cost-saving on the one hand and ‘proactive’ corner shop service on the other? Here are six strategies designed to help.
October 5, 2015 5:00 AM
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