Macfarlane has been a provider of customer contact solutions for over two decades. We have helped scores of public and private sector organisations transform the way they engage with their customers: enhancing customer satisfaction, increasing loyalty, reducing churn, improving performance and cutting cost-to-serve.Please Login (add)
The next phase in the evolution of the contact centre. Unlike the call centre or contact centre, the CEH - or Customer Engagement Centre (CEC) - isn’t a physical place where people work to deliver customer service. May 11, 2016 5:00 AM
Macfarlane announces Contact+ Dynamics, an extensive new set of contact centre capabilities enabled by the integration of the Macfarlane Contact+ contact centre platform and the Microsoft Dynamics Customer Relationship Management platform. February 24, 2016 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...