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EXECUTIVE MEMBER
Safwan Khatib
Managing Director
132
EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
109
MEMBER
Nikola Cocovic
Head of Partnerships
73
EXECUTIVE MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
286
MEMBER
Richard Roberts
Adviser and Consultant
82

Member Profile

NEW!

About Me, My Hobbies & Interests!

William has over 35 years experience working in the IT and communications sectors, with the last 20 years spent developing and supplying call and contact centre solutions.

Company Details

Macfarlane has been a provider of customer contact solutions for over two decades. We have helped scores of public and private sector organisations transform the way they engage with their customers: enhancing customer satisfaction, increasing loyalty, reducing churn, improving performance and cutting cost-to-serve.
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Editorial Contributions

The next phase in the evolution of the contact centre. Unlike the call centre or contact centre, the CEH - or Customer Engagement Centre (CEC) - isn’t a physical place where people work to deliver customer service.
May 11, 2016
 1
 3732 
Can customer contact operators deliver the best of both worlds: efficiency and cost-saving on the one hand and ‘proactive’ corner shop service on the other? Here are six strategies designed to help.
October 5, 2015
 11051 

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The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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