William Rice | Personal Profile from ContactCenterWorld.com

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About Me, My Hobbies & Interests!

Over 20 years experience in the IT, Networking, Messaging, Unified Communications industry, my passion lies in headsets, providing the best customer and agent solutions leveraging the last and most critical 3-feet. Currently a member of the Jabra Global Accounts team working with Fortune 500 firms to bring industry leading headset and hands-free solutions to customers using Cisco, Avaya, Microsoft and many other telephony solutions for their contact centers.

Company Details

Jabra United States

Jabra is part of the 150 year old GN Group that provides solutions for contact center analytics, unified communications, fleet, transportation, warehouse and enterprise voice and videoconferencing deployments. Specifically for contact centers, Jabra offers an array of headset choices from entry level to digital headsets that provide analytics, diagnostics, information about the agent environment and opportunities for gamification, recognition and other variables that can affect agent behavior or culture. Centralized management, programmable buttons, security options, digital noise cancellation and all-day comfort are features available through Jabra corded or wireless headsets. Enable your flexible work environments, home-based, brick and mortar and work anywhere agents. Measure the ROI of Jabra devices via lower average handle times, better customer experiences, improved agent/customer satisfaction and transparency into quality of service.