Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and delivering excellence in customer experience. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact. Our multinational team of experts possesses the right mix of skills and experience — from operations to research, Business development and project management. The depth and breadth of expert skill-sets among Genex personnel that are formed with a global outlook are ultimately what sets us apart from the rest.
We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.Please Login (add)
Sitel - Emotional cues do not translate very well by text. But #emojis can help translate human feelings when used in live #chat sessions or #socialmedia conversations with customers. Check out how emojis can improve the customer experience. #WorldEmojiDay#CX
Agile CRM - Hi users. Everything seems to have been resolved now with Google Cloud. You should be able to log into the platform without any issues. We appreciate your patience and please let us know if you need any assistance at all. #AgileCRM#GoogleCloud#Outage
31 Minutes Ago
Talkdesk - What is Call Center Software? http://ow.ly/ePVD30kZJdU A breakdown of essential tools for both enterprise and SMB call centers. Whether a massive operation or a mom & pop shop with a #CustServ workforce of one, a properly-fitted platform is key to success.
Ceridian - Updates to Quebec’s Act respecting labour standards include changes related to equal pay for equal work, and vacation and sick leave. Here, e2r's (@e2rSolutions ) Stuart Ducoffe provides more details on the amendments, which are effective Jan. 1, 2019. http://bit.ly/2NpMOl7
COPC - Change can be difficult, especially change that impacts CX. Luckily, we have an expert! Check out our latest edition of Ask the Experts, w/ some great tips on best practice implementation from @COPCjudi , one of our resident change management experts. http://bit.ly/2L1dBaK