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Yuki Nguyen | Personal Profile
§ More than 8 years in Customer Service for B2B and B2C industry, I have experiences in building up a Customer Service team that enables us deliver the best service performance. My responsibilities are:
- Recruiting, Training and Developing team resource
- Establishing and Implementing working processes/ procedures
- Working with 3rd party or cross-functional teams to set up technical system
- Planning and Managing Project
- Maintaining highest Satisfaction level through many activities aligned with company’s goal.
- Handling Crisis / Critical complaints from customers