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Member Profile


About Me, My Hobbies & Interests!

  • Graduated at Political Science and Int'l Relationship _Boğazici University, Istanbul/Turkey
  • 15 years experience in Financial sector (Garanti Bank, Halkbank(former-Pamukbank) & TEB(Dısbank,Fortis Bank) and 8 years in Int'l Insurance Sector (CPP Turkey)
  • Profound experience in local and international Finance & Insurance sector.
  • Skills:  Start-Up & Set-Up, B2B, B2B2C, Consumer Sales,  Account Management, MultiContact Center Management, Customer Service, Retention & Loyalty, Operations Management,Organisation & Quality Assurance, Business and Project Developments (reengineering and restructuring), Leadership, Training, Branch Management, Database Marketing, etc.
  • Currently work as Freelance Management Consultant.
  • Over 15 years experience  in Multi Contact Center Management
  • My mission is "Change Your Thinking, Change Your Life" and "Be the change you want to see"-shortly please be a "Living Leader rather than a Manager"

Personal Board

happy birthday to all dear members born today!!! May you have all your wishes come true!
February 14, 2016 2:20 PM
Happy birthday to all dear CCW member born today!
February 8, 2016 6:36 AM
happy birthday to dear CCW members who are born today!
December 19, 2015 2:21 PM
happy birthday to all dear CCW members born today!May you have all your wishes come true!
November 21, 2015 3:17 PM
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About us - in 60 seconds!

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards EMEA 2013: Ranked #3 for Best Contact Center Exec...
(view more)

July 6, 2013 12:00 AM

Khaled Ramadan | 3D Vision Consulting

Yunus, you are a true leader

July 7, 2013 4:06 PM EST
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Sharon Price ContactCenterWorld
(Verified Admin)
Elif Diplen Birol ContactCenterWorld
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Inés Martinez Interactive Powers
(Verified Admin)
Grace Heny 168Solution
(Verified Admin)
Ilse Hess Millenium 1 Solutions
Jeff Kirchoff Call Adapt
(Verified Admin)
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