Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Jim Economou
Vice President, Patient Access Contact Centers
Joe Holt
BPO Operations
Charles Morgan
Vice President, Sales
Deluxi Rathnakumar
Manager, Client Services
Selha Karabulut
Marketing Manager

Member Profile

Yunus Mucaz (30 Yrs in the industry)
Management Consultant
Past:CPP Turkey/CPP Group Plc
TEB (Dısbank, Fortisbank)
Halkbank (Pamukbank)
Garanti Bank
208 Connections


About Me, My Hobbies & Interests!

  • Graduated at Political Science and Int'l Relationship _Boğazici University, Istanbul/Turkey
  • 15 years experience in Financial sector (Garanti Bank, Halkbank(former-Pamukbank) & TEB(Dısbank,Fortis Bank) and 8 years in Int'l Insurance Sector (CPP Turkey)
  • Profound experience in local and international Finance & Insurance sector.
  • Skills:  Start-Up & Set-Up, B2B, B2B2C, Consumer Sales,  Account Management, MultiContact Center Management, Customer Service, Retention & Loyalty, Operations Management,Organisation & Quality Assurance, Business and Project Developments (reengineering and restructuring), Leadership, Training, Branch Management, Database Marketing, etc.
  • Currently work as Freelance Management Consultant.
  • Over 15 years experience  in Multi Contact Center Management
  • My mission is "Change Your Thinking, Change Your Life" and "Be the change you want to see"-shortly please be a "Living Leader rather than a Manager"

About us - in 60 seconds!

Personal Board

Proud moment in my career - Winning the Industry Champion Award!
August 10, 2023 9:30 AM
Dear all CC industry leaders, welcome to İstanbul & Turkey ‼️🙏🙋‍♂️🥰🇹🇷
June 18, 2023 3:00 PM
happy birthday to all dear members born today!!! May you have all your wishes come true!
February 14, 2016 2:20 PM
Happy birthday to all dear CCW member born today!
February 8, 2016 6:36 AM
Showing 1 - 4 of 89 items

Join Our Team

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards EMEA 2013: Ranked #3 for Best Contact Center Exec...
(view more)

July 6, 2013 12:00 AM

Khaled Ramadan | Saudia Airlines

Yunus, you are a true leader

July 7, 2013 4:06 PM EST
Search for Members

Contact List

Joe Holt Frontline Managed Services
(Verified Admin)
Richard Blank Costa Rica's Call Center
(Verified Admin)
Martina Smilovska ContactCenterWorld
(Verified Admin)
Grace Heny 168Solution
(Verified Admin)
Raju Shokeen iSON Xperiences
(Verified Admin)
Cansu Kizir Vodafone TR
Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Showing 1 - 7 of 208 items

Twitter Feed

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 3 items
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =