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Member Profile

Zeynep Canan Celebi (12 Yrs in the industry)
Contact Center Digital Channels Manager
Garanti BBVA
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Company Details

Garanti BBVA, a private bank in Turkey with consolidated assets close to USD 74 billion as of September 30, 2023, provides a wide range of financial services to almost 25 million customers with 18,968 employees through an extensive distribution network, all built on cutting-edge technological infrastructure.

In a repetition of its unchanged performance since its establishment in 1998, Garanti BBVA Contact Center, with a qualified team of 1.116, recognizes the importance of quality and consistent service delivery, analyzes customer needs timely and accurately, offers its customers fast and easily accessible services targeted at first call resolution, while maintaining its dedication and contention in the sector with its financial products portfolio composed in line with the Bank’s strategies.

With its 67,2 mio contacts in 2023, our Contact Center handled 13% of incoming calls in Turkish financial sector.


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