Zsolt established cloud-based and brick-and-mortar call centers with 500+ agents in EMEA during his career. My vision of the Contact Centre’s future: a global, native, flexible, scalable, de-centralized solution with home-based professionals, that can ensure secure, reliable service delivery for all parties involved with no limitations. I am instrumental in harmonizing the synergies between human and technology. I am making sure that technology plays an essential role during the delivery process. My focus is always on the client’s need, looking after their business as it was my own, communicating with the partners at all levels very effectively. At the end of the day there is always an essential need to deliver something that has to be #morethanbusiness. And this comes from the attitude, reliability and the ownership and this is what Irepresent with great passion.