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TRAINING IN CONTACT CENTERS

Certification

We offer 2 types of certification for the industry vendor:

1. Customer Satisfaction Certification
How many times do you lose sales on price even though your service is excellent? STOP and consider how a Certificate in Customer Satisfaction from ContactCenterWorld, the Global Association for Contact Center Best Practices & Networking would look and sound when you are making that next sales pitch?

Don’t sell on price, sell your solutions and the service you deliver though industry recognition from us! Our Give-Us-Feedback online survey gives you more than just the opportunity to be certified! .. You get valuable data as well all year long! 

Setting up and running the program is easy – you sign up and invite customers to give you extremely valuable and vital feedback. We collate the data and if you achieve our high standards of World class performance you earn a certificate in customer satisfaction valid for an entire year! So now when you pitch against your arch rivals, show your customers you are certified by us – chances are they are members and value what we do and will see this as an amazing endorsement of your capabilities and worth the extra investment!

Sample chart below

You can sign up anytime – find out more!  
Here is the link http://www.give-us-feedback.com/csc/overview.aspx

 

2. TopPlace2Work Certification

A brilliant tool to meausre staff engagement and to earn certification. If you run an outsourced contact center or a sales team, support teams etc, you need to know how your staff feel. After all, our motto for TopPlace2Work.com is HAPPY STAFF = HAPPY CUSTOMERS!

Find out more at www.TopPlace2Work.com - try it FREE for a year!

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