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Here are a few common questions. If you have any other specific questions, please contact us at this link 


Who are our members'?
Top professionals in the industry - Managers and Executives who run inhouse and outsourced contact centers! Find some at this link

Why do we split our editions into different regions?
The Contact Center World is huge. We have a global footprint and to help companies market cost effectively we need to offer regional options as well as global options. It also means if your focus is in say just the North American market, you won't be wasting money promoting services to those outside of your market! 

Can I do target emails by region/country?
Yes, we offer several different programs - check the Emails tab

Do you offer testing of newsletters?
We test every newsletter for clients - we send you a sample for approval. 

What results can I expect?
That's a really hard question - there are so many marketing variables and anyone who guarantees results may be seriously misleading you! We work with clients and recommend options - sometimes we even recommend clients do not do what they first wanted to, even if we lose revenue in the process - integrity is everything!

How many categories do you have for listings?
Well over 50 - and we can always add new ones! 

Can I have a custom program created?
Definitely. That's our prefered option! - just talk with us and we will work out the best options! Call Raj Wadhwani on +1 807-624-2080 ext 101 or email him at to set up a phone meeting.


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Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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