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Emergency Numbers Established
The Water and Sewerage Authority, in a press release, stated it has implemented specific measures in...
Sykes Moves into Drane Field Road Location
When Sykes Enterprises Inc. employees walked into work at the call center Monday, they got the red c...

Articles, Case Studies, Interviews

5 Top Procurement Tips for Seeking an Outsourced Contact Center
Looking for an outsourced contact center partner is one of the most complex undertakings for any str...
Chat in the Contact Center - An Expert Panel Weighs In – Part 2/3
Our team of experts had many insights on the topic of live chat, and so, we are rolling out our insi...

Forum Postings

looking for call center processes
Call centers are of 3 types and every call center has different processes to handle. Differentiating...
Looking for Inbound / Outbound campaigns for my center
Good Day,
My name is Nicolas Erazo and I represent Global Connecting Group. We are an outsourcing se...

Companies

Andy Barker Coaching Ltd
My name is Andy Barker. I run Andy Barker Coaching Ltd along with the valuable contribution of sever...
         
Contact Centre Action
The services provided by Contact Centre Action, and the experience we have is unique in the market t...
         

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Nicola Brookes - From Salesforce adoption to collaboration: 6 tips for sales team success
In today’s super-competitive retail environment, companies that help their sales teams manage ...

Events

2017 Top Performers MasterClass - Best in Asia Pacific
Welcome to the No.1 Rated Contact Center Industry event for the entire region of Asia Pacific / Aust...
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Planning For Potential Disaster
For a contact center planning for potential disaster, you need to first determine what you already h...

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2017 Top Performers MasterClass - Best in Asia Pacific
Welcome to the No.1 Rated Contact Center Industry event for the entire region of Asia Pacific / Australia and New Zealand!! 
- It's like a MASTERCLAS... Read More...
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