Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Search - automation

Filter By:

Your search for 'automation' has returned 6835 search results

Videos


March 3, 2022 12:58 PM

Grace Heny | Contact Center Indonesia

Awesome _ lets go to Bali July 2022

March 11, 2022 8:37 PM EST

Dian Sahri Ramadhan | PT. Bank Central Asia, Tbk

Wow!!! can't wait to welcome all the delegates to my home country.

March 16, 2022 8:59 PM EST
Showing 1 - 2 of 150 items
6813 Records Found

You must be logged in to browse to the rest of the results.


 
observe ai launches auto qa an adaptive automation solution for boosting agent performance
/view/contact-center-news/observe.ai-launches-auto-qa-the-industrys-first-adaptive-automation-solution-for.aspx
contactcenterworld san francisco ca usa may 24 2022 observe ai an intelligent workforce platform that transforms contact centers through ai announced the launch of auto qa &ndash an adaptive automation
yellow ai appoints surbhi agarwal former google leader to head global marketing
/view/contact-center-news/yellow.ai-appoints-surbhi-agarwal-former-google-leader-to-head-global-marketing.aspx
contactcenterworld dubai uae may 24 2022 yellow ai a total experience tx automation platform announced the appointment of surbhi agarwal as its senior vice president svp of global marketing surbhi join
nice's virtual assistant neva boosts cx for japanese insurance agency's emergency helpdesk
/view/contact-center-news/nices-virtual-assistant-neva-boosts-cx-for-major-japanese-insurance-agencys.aspx
automation apa solutions neva nice&rsquos virtual attendant is providing automated real time guidance to 1 000 frontline agents while unattended robotic automations are streamlining dozens of routine d
replicant launches single conversation engine to automate customer service interactions
/view/contact-center-news/replicant-launches-single-conversation-engine-to-automate-customer-service.aspx
contactcenterworldsan francisco ca usa may 17 2022 replicant a provider in contact center automation announces expanded support across messaging and digital channels now consumers can resolve their cus
mparticle launches audience journeys to customize customer experience
/view/contact-center-news/mparticle-launches-next-generation-audience-journeys-to-customize-customer.aspx
automation platforms yet there often little to no experiential connectivity between the journey sequences and key milestones in the customer lifecycle like customer acquisition loyalty or retention tea
Sales Force Automation
/define.aspx?id=c58da35399c4446a95b84fd2d119a85e
the ability to boost revenues and sales by utilizing computer technology and software
zoom drives contact center expansion with acquisition of solvvy
/view/contact-center-news/zoom-drives-contact-center-expansion-with-acquisition-of-solvvy.aspx
contactcenterworldsan jose ca and burlingame ca usa may 2022 zoom video communications inc nasdaq zm announced it has entered into a definitive agreement to acquire solvvy a conversational ai and autom
Balanced Scorecard
/define.aspx?id=d2ce08adc10f43fc8c8b12abe4525cdd
the balanced scorecard bsc is a strategic performance management tool a semi standard structured report supported by proven design methods and automation tools can be used by managers to keep track of
infobip now available on oracle cloud marketplace
/view/contact-center-news/infobip-now-available-on-oracle-cloud-marketplace.aspx
automation growing using ai based chatbots can help enable businesses to provide quick responses to faqs and customer queries the oracle digital assistant has integrated infobip&rsquos whatsapp solutio
a a
/profile.aspx?pid=035ed71cccb9437bb33ea3d99eeac229
automation infrastructure automation and cloud digital marketing ites etc cis established in 2003 cyber infrastructure pvt ltd or cis is a leading it and consulting company in central india usa and uk
allied electronics & automation welcomes new managing director of ventures
/view/contact-center-news/allied-electronics-automation-welcomes-new-managing-director-of-ventures.aspx
contactcenterworldfort worth tx usa may 2022 allied electronics & automation a trading brand of rs group plc lse rs1 a global omni channel provider of product and service solutions recently welcomed
Angela Elsier
/profile.aspx?pid=73f13eac11fa4c8e9a922c25e1c6e713
provider of multi channel knowledge management care automation and analytics conduent provider of multi channel knowledge management care automation and analytics wdsglobal wds global conduent incorpor
cloverhound acquires altus in international expansion
/view/contact-center-news/cloverhound-acquires-altus-in-international-expansion.aspx
automation and security they also share our values by offering exceptional benefits for their employees and their families this acquisition gives cloverhound a competitive edge in the market by providi
Xeroeta Technologies
/company/xeroeta-technologies.aspx
xeroeta technologies contact center automation service provider ranjeet khanna
Ranjeet Khanna
/profile.aspx?pid=75b2bc41436c44c4bb1b7874af809c57
contact center automation lead contact center automation service provider xeroeta technologies contact center automation service provider xeroeta technologies india
Prashant Lamba
/profile/prashant.lamba/
automation such as ai & chatbots reach out and let us know how we can help you we will listen to you guide you and then design build and deploy the right solution to meet your business needs phonologie
Mayen
/company/mayen.aspx
automation rpa solutions digital solutions consultancy solutions and other business process outsourcing bpo solutions mayencrm mayen telekomünikasyon mayen crm emrah dinç berna çeliktürk tan g& 246ksu
Voicelab.ai
/company/voicelab.ai.aspx
automation conversational intelligence voicebots and even offline solutions for smart homes wherever there is a need for speech recognition and language understanding our technology can be applied and
Agata Dymna
/profile.aspx?pid=4dc055902c574b1b8b0c4372a84df4eb
automation conversational intelligence voicebots and even offline solutions for smart homes wherever there is a need for speech recognition and language understanding our technology can be applied and
activecampaign acquires postmark and dmarc digests ensuring automation across all communication channels
/view/contact-center-news/activecampaign-acquires-postmark-and-dmarc-digests-ensuring-automation-across-all.aspx
contactcenterworld chicago il usa may 2022 activecampaign the customer experience automation cxa has acquired the postmark and dmarc digest service offerings postmark is one of the transactional email
ActiveCampaign
/company/activecampaign.aspx
recognized as the leader in customer experience automation activecampaign helps growing businesses meaningfully connect and engage with their customers its saas platform enables businesses to create op
Atul Singh
/profile/trackolap/
manager trackolap india trackolap is an analytics platform developed to reinvent the iot domain with current focus on employee efficiency business automation smart transport and fleet management indust
khoros reveals how to best retain contact center agents with ai and automation
/view/contact-center-news/khoros-reveals-how-to-best-retain-contact-center-agents-with-ai-and-automation.aspx
automation can improve job satisfaction for agents thereby reducing turnover strategies to accomplish each are detailed in the report this report also highlights pain points for contact center leaders
Helpful Strategies for Organizing Large Data Sets
/blog/save-money/?id=81995e6d-85ba-4bc4-89c6-a70b65e85077
automation you should use automated features and programs to sort and collate your data sets where possible many programs are available that can achieve outstanding results one example is for large cus
ivanti continues to build organization by hiring former avaya and ca leader dennis kozak as chief operating officer
/view/contact-center-news/ivanti-continues-to-build-industry-leading-organization-by-hiring-former-avaya.aspx
contactcenterworld salt lake city ut usa april 2022 ivanti the provider of the ivanti neurons automation platform that discovers manages secures and services it assets from cloud to edge is continuing
khoros champions agent health with platform enhancements for digital contact centers
/view/contact-center-news/khoros-champions-agent-health-with-platform-enhancements-for-digital-contact-2.aspx
contactcenterworld april 2022 khoros a digital first customer engagement software and services announced its 2022 spring innovation release the release features capabilities including new ai powered au
five9 and deloitte canada team up to deliver cloud based contact center solutions to the canadian market
/view/contact-center-news/five9-and-deloitte-canada-team-up-to-deliver-cloud-based-contact-center-solutions.aspx
automation workforce optimization and practical ai to help create more human customer experiences engaged and empowered contact center agents and ultimately help deliver tangible business results conta
workforce wellbeing 3 ways to de stress employees
/view/contact-center-article/workforce-wellbeing-3-ways-to-de-stress-employees.aspx
automation such as modern workforce engagement management wem solutions are the next step towards developing a robust wellbeing strategy 3 ways to de stress the workforcetoday&rsquos wem solutions offe
Dave Halford
/profile/dave.halford/
automation project of the year finalist is designed to bring value to clients with standard features connecting quality monitoring workforce management and real time views a robust crm with automated r
business leadership awards won by edas
/view/contact-center-news/business-leadership-awards-won-by-edas.aspx
contactcenterworld eureka digitisation & automation services edas anit solutions company has been recognized as the &lsquotech start up of the year&rsquo for its technology solutions to simplify the
Nupur Chauhan
/profile/edas.tech/
head of marketing and corporate excellence eureka digitisation and automation services edas eureka digitisation and automation services edas eureka digitisation & automation services pvt ltd india nupu
khoros champions agent health with platform enhancements for digital contact centers
/view/contact-center-news/khoros-champions-agent-health-with-platform-enhancements-for-digital-contact.aspx
contactcenterworld khoros digital customer engagement software and services announced its 2022 spring innovation release the release features capabilities including new ai powered automation and user i
Transcosmos Indonesia
/company/transcosmos-indonesia.aspx
automation and cost reductions further by adding features such as outbound calling that expands sales we aim for major positive innovations for your marketing strategy pt transcosmos indonesia pt tranc
Cognigy
/company/cognigy.aspx
cognigy is a global leader in conversational ai automation its platform cognigy ai enables enterprises to automate customer and employee communications using intelligent voice and chatbots with precise
LiveAgent
/company/liveagent.aspx
liveagent offers the right portion of help desk software features including a powerful ticketing system with automation live chat social networks call centre and a support centre j t
CyTrack Intelligence Systems
/company/cytrack-intelligence-systems.aspx
automation with powerful business intelligence & reporting tools we solve communication problems and help our clients drive more sales and provide better service automate and control processes and meet
Call Tracking Metrics
/company/call-tracking-metrics.aspx
call tracking metrics calltrackingmetrics is a digital platform using call tracking intelligence to power contact center automation discover which marketing campaigns are generating leads and conversio
Route 101
/company/route-101.aspx
automation co browsing & screen sharing self service inbound & outbound contact pci compliant payments wfm performance management call recording quality management analytics unified communications & co
Creatio
/company/creatio.aspx
creatio formerly bpm'online is a leading low code process automation and crm company it has been highly recognized as a market leader by key industry analysts creatio's intelligent platform accelerates
uniphore acquires colabo to deliver knowledge ai and automation
/view/contact-center-news/uniphore-acquires-colabo-to-deliver-knowledge-ai-and-automation.aspx
contactcenterworld uniphore acquires colabo to deliver knowledge ai and automation knowledge ai capabilities automate the extraction of knowledge entities and graphs to empower real time learning for i
mindfields and uniphore announce partnership to hyperautomate contact centers beyond rpa
/view/contact-center-news/mindfields-and-uniphore-announce-partnership-to-hyperautomate-contact-centers.aspx
contactcenterworldsydney austrlia apr 13 2022 mindfields a global hyperautomation advisory firm announced it has partnered with uniphore a provider in conversational automation the partnership will enh
Armando Lee
/profile/armando.lee/
director of automation headquartered in santiago de veraguas panama onq is an international medical billing outsourcing company whose niche is rcm support through technology & labor solutions onq works
knock crm partners with meetelise for full virtual agent integration
/view/contact-center-news/knock-crm-partners-with-meetelise-for-full-virtual-agent-integration.aspx
automation artificial intelligence and customer experience to more of the multifamily market said minna song ceo of meetelise at meetelise we have always admired knock commitment to holistically servin
Uniphore Software Systems
/company/uniphore-software-systems.aspx
uniphore software systems uniphore is the global provider in conversational service automation with offices in the u s india and asia the company's vision is to disrupt an outdated customer service mod
uniphore announces unite app alliance partner program to drive digital transformation
/view/contact-center-news/uniphore-announces-unite-app-alliance-partner-program-to-drive-digital.aspx
contactcenterworld palo alto ca usa apr 2022 uniphore a provider in conversational automation announced its unite app alliance partner program a major pillar of the global uniphore unite partner progra
hgs a leader in the 2022 gartner magic quadrant for customer service bpo
/view/contact-center-news/hgs-a-leader-in-the-2022-gartner-magic-quadrant-for-customer-service-bpo.aspx
automation analytics and ai said partha desarkar ceo hgs we're proud to be positioned as a leader in the report for a second time which we believe is a testament of our digital cx vision and our abilit
uniphore announces unite app alliance partner program
/view/contact-center-news/uniphore-announces-unite-app-alliance-partner-program.aspx
contactcenterworlduniphore a provider in conversational automation announced its unite app alliance partner program the app alliance program enables collaboration and cross selling for participating in
Jennifer Usher
/profile.aspx?pid=b029881b6701422585f8ad48b8c48352
pr uniphore is the global provider in conversational service automation with offices in the u s india and asia the company's vision is to disrupt an outdated customer service model by bridging the gap
Lukman Hakim Prahanu
/profile/lukman.hakim.prahanu/
automation process we operate as a business process outsourcing which provides services to achieve better customer experience and we deliver ict solution to help customer achieves their organization go
Nicole Stirling
/profile.aspx?pid=e95d6ead174e4282ab0264078d80d43d
marketing manager cognigy is a global leader in conversational ai automation its platform cognigy ai enables enterprises to automate customer and employee communications using intelligent voice and cha

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5637 
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =