WFM Wisdom features High Definition Forecasting. HD WFM methods eliminate all of the distortions inherent to Erlang methods. Schedules are granular & efficient. Web based. Feature rich. Easy to use.
You must be logged in to browse to the rest of the results.
a set of traffic engineering techniques utilized to determine numbers of facilities required in various telecommunications scenarios developed by danish mathematician a k erlang in early 1900s erlang b
a measurement of telecommunication traffic usage one erlang equals 3600 seconds of usage in a one hour period of time
|Top 3 Resource Planning Techniques Within The Contact Centre|
erlang c tables can still work well in helping you schedule if you are a small contact centre however if you&rsquore a contact centre managing multiple different contact and skill types it&rsquos impor