Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Search - interaction management

Filter By:

Your search for 'interaction management' has returned 716 search results

Conference Picture

715 Records Found

You must be logged in to browse to the rest of the results.


 
Customer Relationship Management
/define.aspx?id=bb257449d2b0471f91d5b07b3b5fe31c
a concept used by companies to manage strategies people and technology to reach their full potential regarding customer interaction crm
liveperson launches contact center conversation mining
/view/contact-center-news/liveperson-launches-contact-center-conversation-mining-to-turn-omni-channel.aspx
management system contact center conversation mining is a new approach to customer journey mapping that helps brands transform conversational analytics into intelligent action with customer journeys ty
Oni Ifs
/profile.aspx?pid=3ede15397cb44c9ebd10b0aa4b613479
senior manager deloitte consulting customer operations and contact center transformation practice provides advisory services on all aspects of customer interaction and contact center strategy operation
collaborationroom ai and provana announce joint solution for contact center effectiveness
/view/contact-center-news/collaborationroom.ai-and-provana-announce-joint-solution-for-superior-contact.aspx
contactcenterworldnaperville il usa july 14 2022 provana a provider of a unified platform for compliance and performance management and collaborationroom ai an agent engagement productivity and complia
Yuli Purwati
/profile/yuli.purwati/
finance 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice email and
Ndivhuwo Mashamba
/profile/ndivhuwo.mashamba/
management and provisioning customer care technical support receivables management and more we offer clients a variety of multi channel customer interaction capabilities including voice chat email ivr
ComSys S.A.
/company/comsys-s.a..aspx
interaction management and contact center optimization solutions comsys sa comsys cx konstantinos bithymitris christine katapodi panayiotis athanasopoulos dimitris tsopelas petros tritsinis dimitrios e
Konstantinos Bithymitris
/profile/konstantinos.bithymitris/
interaction management and contact center optimization solutions comsys s a comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering custom
8 Must-Try Team Engagement Activities for Your Remote Team
/company/blog/executiveboutique/?id=af88da1b-6707-4707-bb45-1143fa80a9f8
interaction with our co workers with this type of setup growing 173 since 2005 remote working has only contributed to this difficulty for management as such workers of all ranks and roles need a regula
STARTEK
/company/startek.aspx
startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sales order management
168Solution
/company/168solution.aspx
168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice email and alterna
Grace Heny
/profile/grace.heny/
director 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice email an
Kevin Heidy
/profile.aspx?pid=fb36694dead849c2b9fb55b6d952f846
channel manager playvox workforce engagement management wem solutions transform customer care we deeply understand that exceptional employee engagement produces extraordinary customer experiences and w
asapp launches autosummary to automate 100 of call summaries for contact centers
/view/contact-center-news/asapp-launches-autosummary-to-automate-100-of-call-summaries-for-contact-centers.aspx
management crm systems at asapp we see automation of the call summarization process as an untapped opportunity to both improve agent productivity and provide meaningful insight from every customer inte
PlayVox
/company/playvox.aspx
playvox workforce engagement management wem solutions transform customer care we deeply understand that exceptional employee engagement produces extraordinary customer experiences and we love creating
Miray Yilmaz
/profile/miray.yilmaz.okunakol/
business support director global provider in business service outsourcing teleperformance provides easier faster simpler safer better and more cost effective customer interactions management in 80 coun
Filosa Pribadi
/profile/filosa.pribadi/
sr consultant 168solution is a leading consulting and training of contact center with proven approach and experience in contact center or known as digital interaction for inbound and outbound voice ema
Geomant
/company/geomant.aspx
management solution that supports contact center management and staff whether remote hybrid or in the center for over 20 years we have delivered the right innovative high quality solutions that leverag
Ocular Technologies
/company/ocular-technologies.aspx
interaction management robotic process automation natural language processing and cognitive analysis & design as well as contact centre technologies workforce management & social media integration solu
Muneeba Adams
/profile/muneeba.adams/
interaction management robotic process automation natural language processing and cognitive analysis & design as well as contact centre technologies workforce management & social media integration solu
Shikesh Lalbahadur
/profile/shikesh.lalbahadur/
product manager ninzi connect is a telecommunications and customer engagement solutions company ninzi connect have over 25 years experience in providing contact centre management solutions which add va
Ninzi Connect
/company/ninzi-connect.aspx
ninzi connect ninzi connect is a telecommunications and customer engagement solutions company ninzi connect have over 25 years experience in providing contact centre management solutions which add valu
Tony Antenucci
/profile/tony.antenucci/
management and provisioning customer care technical support receivables management and more we offer clients a variety of multi channel customer interaction capabilities including voice chat email ivr
Peter Hargittay
/profile/peter.hargittay/
startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sales order management
STARTEK USA
/company/startek-usa.aspx
startek usa startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sales orde
Yogendra Upadhyay
/profile/yogendra.upadhyay/
assistant manager startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sale
STARTEK South Africa
/company/startek-south-africa.aspx
management and provisioning customer care technical support receivables management and more we offer clients a variety of multi channel customer interaction capabilities including voice chat email ivr
Deloitte
/company/deloitte.aspx
deloitte consulting customer operations and contact center transformation practice provides advisory services on all aspects of customer interaction and contact center strategy operations organization
Özhan Fındık
/profile/ozhan.findik/
director of technology and business development comdata is a leading innovative global service provider in customer interaction and process management we offer a full range of services from outsourcing
Linda Schmelter
/profile.aspx?pid=e920413a2b94462bb88f2b2d52ddbc7c
management solution that supports contact center management and staff whether remote hybrid or in the center for over 20 years we have delivered the right innovative high quality solutions that leverag
Callie Bartos
/profile/callie.bartos/
product marketing and partnership management with offices across the globe and certified by technology providers geomant is a well established software developer and systems integrator specializing in
Envision
/company/envision.aspx
management desktop analytics speech analytics interaction and compliance recording quality management workforce management and coaching and elearning envision telephony inc envision inc rodney kuhn dav
Rodney Kuhn
/profile/rodney.kuhn/
management desktop analytics speech analytics interaction and compliance recording quality management workforce management and coaching and elearning deliver customer experience without compromise for
Yusuf Torun
/profile/yusuf.torun/
senior manager of reporting and planning comdata is a leading innovative global service provider in customer interaction and process management we offer a full range of services from outsourcing custom
Windstream Enterprise OfficeSuite UC® Contact Center Services Introduce Omnichannel Capabilities
/view/contact-center-news/windstream-enterprise-officesuite-uc-contact-center-services-introduce.aspx
interaction across multiple digital channels officesuite uc ccs centralizes voice chat and text messaging management within its interface equipping contact center administrators and their agents with a
SVL Business Solutions
/company/svl-business-solutions.aspx
svl business solutions founded in 1967 svl is a uk provider of multimedia interaction recording and contact centre applications including quality management real time automation wfm customer feedback a
SugarCRM
/company/sugarcrm.aspx
sugarcrm makes crm simple as the world fastest growing customer relationship management crm company sugarcrm applications have been downloaded more than seven million times and currently serve over 700
Reputation
/company/reputation.aspx
reputation formerly reputation com creator of the reputation experience management category is changing the way companies gather and act on customer feedback to drive decision making and enhance custom
Paul Gray
/profile/paul.gray/
marketing manager founded in 1967 svl is a uk provider of multimedia interaction recording and contact centre applications including quality management real time automation wfm customer feedback and an
Colette McLaughlin
/profile/colette.mclaughlin/
reputation formerly reputation com creator of the reputation experience management category is changing the way companies gather and act on customer feedback to drive decision making and enhance custom
TCS Helps Stellantis Group Transform CRM in Brazil and Argentina
/view/contact-center-news/tcs-helps-stellantis-group-transform-crm-in-brazil-and-argentina.aspx
interaction self service dealership collaboration case management and an industry first implementation of salesforce marketing cloud for outbound recall outreach andré souza cio stellantis group
Kate O'Neill Rauber
/profile/kate.oneill.rauber/
playvox workforce engagement management wem solutions transform customer care we deeply understand that exceptional employee engagement produces extraordinary customer experiences and we love creating
Timothy Polakowski
/profile/timothy.polakowski/
pr playvox workforce engagement management wem solutions transform customer care we deeply understand that exceptional employee engagement produces extraordinary customer experiences and we love creati
Tracie Newton
/profile/tracie.newton/
relationship manager founded in 1967 svl is a uk provider of multimedia interaction recording and contact centre applications including quality management real time automation wfm customer feedback and
NWN Carousel Awarded Texas Department of Information Resources Contract for UC, Carrier, Managed Services, Call Center
/view/contact-center-news/nwn-carousel-awarded-texas-department-of-information-resources-contract-for-uc.aspx
interaction &mdash whether it&rsquos messaging voice or video inclusive of contact center and carrier services &mdash and uniquely monitored by our self serve analytics platform the experience manageme
Dipesh Ikhe
/profile/dipesh.ikhe/
marketing analyst egain is the leading provider of multichannel customer service and knowledge management software for on site or on demand deployment for over a decade hundreds of the world largest co
Peter Sozou
/profile/peter.sozou/
partner deloitte consulting customer operations and contact center transformation practice provides advisory services on all aspects of customer interaction and contact center strategy operations organ
Metin Kara
/profile/metin.kara/
team leader global provider in business service outsourcing teleperformance provides easier faster simpler safer better and more cost effective customer interactions management in 80 countries with 300
Steven Perrins
/profile.aspx?pid=2ae590c806ae4787b99adf0ddd710fd7
sales founded in 1967 svl is a uk provider of multimedia interaction recording and contact centre applications including quality management real time automation wfm customer feedback and analytics the
Vipin Jethi
/profile/vipin.jethi/
ceo agami tech is an emerging provider offering innovative and business responsive solutions in the customer interaction and unified communication space with more than 60 years of collective management

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =