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Search - self service

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Your search for 'self service' has returned 518 search results

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August 2, 2022 7:43 AM

Raj Wadhwani | ContactCenterWorld.com

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June 17, 2022 11:24 AM EST
Showing 1 - 2 of 138 items
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UJET
/company/ujet.aspx
the frustration of channel switching between voice digital and self service for consumers ujet inc osayande okpefa holly barker david howard beth winkowski jason sophian nicole gorman mike dupuy
WorkForce Software
/company/workforce-software.aspx
self service needs are enterprise grade and future ready workforce software removes the noise from a managers' busy day protects your organization from compliance risks provides leadership with strateg
Brian Hayward
/profile.aspx?pid=8c4ba701ff40435790758fc3aa49a009
self service automation knowledge centered cultures and improving productivity holistic critical thinker who contributes to broader company initiatives through cross functional collaboration efforts in
genesys offers ihcl enhanced customer experiences with genesys multicloud cx
/view/contact-center-news/genesys-offers-ihcl-enhanced-customer-experiences-with-genesys-multicloud-cx.aspx
self service and work items by moving the company&rsquos contact centres to the cloud it offers a delivery system that enhances both ihcl&rsquos reservation team and customer engagement using more proa
anexinet accelerates contact center modernization with new kickstart program
/view/contact-center-news/anexinet-accelerates-contact-center-modernization-with-new-kickstart-program.aspx
contactcenterworldphiladelphia pa usa july 2022 anexinet corporation a strategy technology and transformation service provider announced its new contact center strategy kickstart solution the company&r
telinta enhances its webrtc solution for voip service providers
/view/contact-center-news/telinta-enhances-its-webrtc-solution-for-voip-service-providers.aspx
contactcenterworldfort lauderdale fl usa june 2022 telinta a global provider in cloud based softswitch solutions for voip service providers announced several enhancements to its webrtc solution telinta
Inference Solutions
/company/inference-solutions.aspx
service providers and their customers the result is self service cost effective applications that complement and enhance the unified communications and call centre offering allison wilson owen schebell
invoca raises series f round
/view/contact-center-news/invoca-raises-83m-series-f-round-increases-valuation-to-1.1b-and-exceeds-100m-run.aspx
service issue they often escalate from digital self service to speak with a human expert said gregg johnson ceo of invoca at invoca we&rsquore using data automation and ai to integrate these digital jo
Matt Strach
/profile/matt.strach/
self service in a brand consistent sound and style now joined with blend a leading end to end localization firm gm voices is equipped to handle all your multi market communication channels in all langu
nwn carousel powers blue cross & blue shield of rhode island's new cloud contact center
/view/contact-center-news/nwn-carousel-powers-blue-cross-blue-shield-of-rhode-islands-new-cloud-contact.aspx
contactcenterworldboston ma usa june 2022 nwn carousel an integrated cloud communications service provider announced blue cross & blue shield of rhode island bcbsri has successfully deployed the com
nice applauded by frost & sullivan for optimizing contact center efficiency reliability and flexibility
/view/contact-center-news/nice-applauded-by-frost-sullivan-for-optimizing-contact-center-efficiency.aspx
self service and agent assisted cx software for the contact center and beyond it incorporates artificial intelligence ai capabilities into its solutions enabling customers to automate workforce schedul
Lumenvox
/company/lumenvox.aspx
lumenvox transforms customer communication our technology enables you to create effortless secure self service and customer agent interactions we provide a complete suite of speech and multifactor auth
five9 intelligent virtual agent named a leader in the 2022 opus research decision makers'
/view/contact-center-news/five9-intelligent-virtual-agent-named-a-leader-in-the-2022-opus-research-decision.aspx
self service in the contact center the 2022 opus research decision makers&rsquo guide to enterprise intelligent assistants presents a comprehensive assessment of 21 enterprise grade intelligent assista
rio grande credit union signs five year extension after successfully leveraging engageware's employee km
/view/contact-center-news/rio-grande-credit-union-signs-five-year-extension-after-successfully-leveraging.aspx
service since its initial implementation in 2019 engageware&rsquos employee knowledge management solution has been thoroughly embedded within rio grande&rsquos existing technology infrastructure and bu
nice 2022 digital first customer experience report finds 81 of consumers say they want more self service options
/view/contact-center-news/nice-2022-digital-first-customer-experience-report-finds-81-of-consumers-say-they.aspx
self service channels as noted in the report 81 percent of consumers say they want more self service options yet only 15 percent of consumers expressed a high level of satisfaction with the tools provi
techsee introduces continuity an omnichannel solution for truly customer centric visual service
/view/contact-center-news/techsee-introduces-continuity-the-industrys-first-omnichannel-solution-for-truly.aspx
contactcenterworldnew york ny usa may 2022 techsee a provider in computer vision solutions for customer service announced the launch of continuity a solution to improve the customer experience by synci
Are Customers Calling as a Last Resort?
/company/blog/Geomantblog/?id=a9dc56ed-7f2b-4197-8fb0-11e4ab01f3d5
increasingly studies show most consumers prefer to use self service or digital communication tools to solve problems and interact with brands although human voice still has value to offer in th
coventry building society has more than 30 jobs up for grabs following expansion
/view/contact-center-news/coventry-building-society-has-more-than-30-jobs-up-for-grabs-following-expansion.aspx
service roles at its new head office building it says the roles are ideal for people looking for either entry level opportunities or a step up from where they are now and offer training and development
Mark Koslo
/profile/mark.koslo/
sales manager enghouse interactive's integrated suite of solutions includes omni channel contact center self service attendant operator consoles and workforce optimization this portfolio places us in a
Creative Virtual
/company/creative-virtual.aspx
being named the 2019 product leader in ai enhanced customer self service by frost & sullivan and winning the queen's awards for enterprise innovation 2017 creative virtual ltd mandy alison foster
zoom drives contact center expansion with acquisition of solvvy
/view/contact-center-news/zoom-drives-contact-center-expansion-with-acquisition-of-solvvy.aspx
service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support the recently launched zoom contact center is an omnichannel co
Marisa Bartlett
/profile/marisa.bartlett/
marketing manager cielo helps contact centers deliver customer service by transforming your voice channel through an effortless ivr to digital self serve experience while empowering your agents with to
th march partners with novidea to drive digital transformation
/view/contact-center-news/th-march-partners-with-novidea-to-drive-digital-transformation-with-end-to-end.aspx
self service portal further around two thirds of th march growing personal jewellery insurance products are currently arranged by its call centre and a third via online enquiries the new novidea online
Web Self Service
/define.aspx?id=db8a5ed666d640d7a966f9a07a112545
this is a unique form of crm that provides a channel for customers and employees to access information and provide services
Jay Steinworth
/profile/jay.steinworth/
self service in a brand consistent sound and style now joined with blend a leading end to end localization firm gm voices is equipped to handle all your multi market communication channels in all langu
Self-Scheduling: The Answer to Agent Stress in Modern, Omnichannel Contact Centres
/view/contact-center-article/self-scheduling-the-answer-to-agent-stress-in-modern-omnichannel-contact.aspx
self scheduling i have been in the workforce management wfm business for over 20 years and during this time contact centre leaders have again and again told me that one of their biggest challenges is b
Vaishali Singh
/profile/voxai/
sr marketing consultant voxai is a self contained contact center solutions provider offering complete turn key customer engagement solutions based on the entire genesys portfolio as well as the oracle
Voxai Solutions
/company/voxai-solutions.aspx
voxai solutions voxai is a self contained contact center solutions provider offering complete turn key customer engagement solutions based on the entire genesys portfolio as well as the oracle acme pac
Scott Whitsitt
/profile/scottwhitsitt/
founder and ceo one to one service com is a provider of online customer service and marketing software iservice that is easy to implement and even easier to use iservice routes and manages customer inq
Mav3rik Deploys Salesforce CMS to the Real Estate Institute of Western Australia
/view/contact-center-news/mav3rik-deploys-salesforce-cms-to-the-real-estate-institute-of-western-australia.aspx
self service functions so reiwa&rsquos team could automatically resolve members&rsquo inquiries and generate reports mav3rik co founder richard enojas said the solution had improved reiwa members&rsquo
One-to-One Service.com
/company/one-to-one-service.com.aspx
one to one service com is a provider of online customer service and marketing software iservice that is easy to implement and even easier to use iservice routes and manages customer inquiries captures
Aitana Arias
/profile/aitana.arias/
cmo here at icr evolution we're very proud of our 25 year experience developing innovative solutions for our worldwide client base to improve how their end customers experience service within their org
New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat
/view/contact-center-news/new-qualtrics-social-connect-helps-companies-respond-quickly-over-social-media.aspx
self service automations help service teams achieve higher customer satisfaction and nps scores fewer repeat contacts and more case resolutions in less time provo utah and seattle april 27 2022 &ndash
Brody Bryant
/profile/brody.bryant/
self service systems and hosted or cloud based services aculab usa inc whether you need telephony resources on a board as software on a server or from a cloud based platform aculab gives you the choice
Blueworx
/company/blueworx.aspx
self service proactive notifications intelligent call routing voicemail sms applications and more the blueworx team consists of ex ibm and contact center industry veterans richard large mark hollands
Richard Large
/profile/richard.large/
self service proactive notifications intelligent call routing voicemail sms applications and more the blueworx team consists of ex ibm and contact center industry veterans blueworx is an interactive vo
Square Systems
/company/square-systems.aspx
square systems are a uk based developer of self service crm applications who pride themselves in providing customer service internationally
Enacomm
/company/enacomm.aspx
service solutions that since 1986 has helped clients deploy customer self service and assisted service solutions that rapidly intake automate and process high numbers of spoken data or touch tone reque
GM Voices
/company/gm-voices.aspx
self service in a brand consistent sound and style now joined with blend a leading end to end localization firm gm voices is equipped to handle all your multi market communication channels in all langu
Aculab USA Inc.
/company/aculab-usa-inc..aspx
including high performance inbound outbound contact centre applications speech enabled ivr and self service systems and hosted or cloud based services brody bryant john kozlowski paula norton
OpenTech Alliance
/company/opentech-alliance.aspx
opentech alliance makes insomniac the self storage kiosk for the self storage public storage and mini storage industry customer service self storage facilities use the insomniac kiosk to provide self s
Route 101
/company/route-101.aspx
self service inbound & outbound contact pci compliant payments wfm performance management call recording quality management analytics unified communications & collaboration enterprise telephony crm int
SmartAction LLC
/company/smartaction-llc.aspx
smartaction llc smartaction offers one of a kind artificial intelligence ai voice self service for businesses of all sizes we use a cloud based technology grounded in purpose driven artificial intellig
Zappix
/company/zappix.aspx
zappix transforms the user journey during contact center interactions the cloud based zappix visual ivr on demand platform provides a full visual experience for customers increasing self service rate
Enabling and Empowering Self-Service
/blog/FocusMobility/?id=8c1924cf-8f45-43e7-b19c-58323c9b4b7a
enabling and empowering self service consulting sara johnson
InterVision Achieves the AWS Amazon Connect Service Delivery Designation
/view/contact-center-news/intervision-achieves-the-aws-amazon-connect-service-delivery-designation.aspx
contactcenterworldsan jose ca and st louis mo usa apr 6 2022 intervision an information technology it strategic service provider announced that it has achieved the amazon web service aws amazon connect
Zappix Launches the Next Generation of its Proactive Engagement Solution
/view/contact-center-news/zappix-launches-the-next-generation-of-its-proactive-engagement-solution.aspx
contactcenterworld burlington ma usa apr 6 2022 zappix a visual self service solutions provider has launched a new suite of capabilities and functionalities for its proactive engagement solution unleas
3CLogic Announces Strategic Collaboration with ServiceNow Technology Workflows Business Unit
/view/contact-center-news/3clogic-announces-strategic-collaboration-with-servicenow-technology-workflows.aspx
self service and live agent interactions while the adoption of digital channels ie chatbots etc by enterprises continues to increase voice remains a key part of the customer service value chain per a r
TCS Helps Stellantis Group Transform CRM in Brazil and Argentina
/view/contact-center-news/tcs-helps-stellantis-group-transform-crm-in-brazil-and-argentina.aspx
contactcenterworld mumbai india apr 4 2022 tata consultancy services tcs has helped global automaker stellantis transform its customer experience journey with better streamlined and personalised sales
Mark Hollands
/profile/mark.hollands/
self service proactive notifications intelligent call routing voicemail sms applications and more the blueworx team consists of ex ibm and contact center industry veterans blueworx is an interactive vo

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