August 2, 2022 7:43 AM
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| WorkForce Software /company/workforce-software.aspx workforce software is a global provider of cloud based workforce management solutions the company's workforce suite adapts to each organization's needs delivering a breakthrough employee experience – n |
| workforce software honored alongside ibm and google for having the best leadership /view/contact-center-news/workforce-software-honored-alongside-ibm-and-google-in-comparablys-annual-ranking.aspx contactcenterworldlivonia mi usa aug 2022 a global provider of integrated employee experience and workforce management solutions workforce software is announcing that it has been recognized by comparab |
| oracle names workforce software the cloud hcm isv partner of the year /view/contact-center-news/oracle-names-workforce-software-the-cloud-hcm-isv-partner-of-the-year-as-winner.aspx contactcenterworldlivonia mi usa aug 2022 &ndash workforce software a global provider of integrated employee experience and workforce management solutions announced that it has been recognized in the o |
| ineight leverages 3clogic voice solution for servicenow and salesforce to streamline support and sales teams /view/contact-center-news/ineight-leverages-3clogic-voice-solution-for-servicenow-and-salesforce-to.aspx contactcenterworldrockville md usa july 2022 3clogic a voice enabling and cloud contact center solution for crms and customer service management platforms announced the deployment of its platform by in |
| 61 of leading global retailers trust their frontline workers with mobile technology while at work /view/contact-center-research/61-of-leading-global-retailers-trust-their-frontline-workers-with-mobile.aspx contactcenterworldworkforce software published the results of global retail workforce management study with retail systems research rsr which revealed that giving frontline deskless workers access to m |
| Muhammad Fauzan Marantama /profile.aspx?pid=45f8c1e317b3481092de0866569267af workforce management blibli is an e commerce platform built to provide indonesians a digital lifestyle and shopping experiences global digital niaga blibli is an e commerce platform built to provide in |
| jenne cloud services brokerage partners with playvox and expands market reach /view/contact-center-news/jenne-cloud-services-brokerage-partners-with-playvox-and-expands-market-reach.aspx contactcenterworldavon oh usa july 2022 jenne inc announced that jenne cloud services brokerage has partnered with playvox a crm connected omnichannel contact center provider of workforce engagement so |
| why there's never been a better time for channel partners to offer workforce engagement management solutions /view/contact-center-article/why-theres-never-been-a-better-time-for-channel-partners-to-offer-workforce.aspx contactcenterworldsmart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management wem solutions and it&rsquos time to j |
| alvaria completes acquisition of cicero inc intelligent analytics platform /view/contact-center-news/alvaria-completes-acquisition-of-cicero-inc.-intelligent-analytics-platform.aspx contactcenterworldwestford ma usa july 19 2022 alvaria a provider in enterprise scale customer experience and workforce engagement management announced the completion of the acquisition of the intellig |
| collaborationroom ai and provana announce joint solution for contact center effectiveness /view/contact-center-news/collaborationroom.ai-and-provana-announce-joint-solution-for-superior-contact.aspx contactcenterworldnaperville il usa july 14 2022 provana a provider of a unified platform for compliance and performance management and collaborationroom ai an agent engagement productivity and complia |
| Pippa Rhys /profile.aspx?pid=fb25f7978bb341668c433a3b2bc89260 partner acquisition marketing director calabrio a customer experience intelligence company enriches human interactions with its analytics driven workforce engagement management wem suite in 2019 calabr |
| Calabrio /company/calabrio.aspx calabrio a customer experience intelligence company enriches human interactions with its analytics driven workforce engagement management wem suite in 2019 calabrio acquired workforce management wfm ve |
| Jombo Mkono /profile.aspx?pid=fa6b95167bc74d7d8f46c167a78f05e0 senior manager ison xperiences is a provider in proactive customer engagement and customer experience management partnering wit brands to optimize their customer experience revenue generation and busin |
| ventana research names verint workforce engagement a leader in agent management report /view/contact-center-news/ventana-research-names-verint-workforce-engagement-a-leader-in-agent-management.aspx contactcenterworldmelville ny usa july 7 2022 verint nasdaq vrnt a customer engagement company&trade announced it has received top scores and is a leader in the ventana research agent management value |
| consilium customer engagement platform software products are now orderable from genesys appfoundry /view/contact-center-news/consilium-customer-engagement-platform-software-products-are-now-orderable-from.aspx workforce the consilium products available on appfoundry are from consilium&rsquos ai powered customer engagement platform cep which combines management interactions and intelligence capabilities |
| Emmanuel Joseph Yniesta /profile/emmanuel.joseph.yniesta/ workforce manager a consulting company that provides workforce management solutions a home work solution a consulting company that provides workforce management solutions a home work solution philippin |
| A Home Work Solution /company/a-home-work-solution.aspx a home work solution a consulting company that provides workforce management solutions emmanuel joseph yniesta |
| powerschool manages the shift to remote work with unified technology /view/contact-center-case-study/powerschool-manages-the-shift-to-remote-work-with-unified-technology.aspx workforce management system to improve forecast accuracy and make sure staff were adequately deployed across its various support channels 1 powerschool leading k 12 education technology company managin |
| alvaria announces customer experience industry veteran jeff cotten as new chief executive officer /view/contact-center-news/alvaria-announces-customer-experience-industry-veteran-jeff-cotten-as-new-chief.aspx contactcenterworldwestford ma usa june 2022 alvaria a provider in enterprise scale customer experience and workforce engagement management announced jeff cotten as chief executive officer tim dahltorp |
| Ndivhuwo Mashamba /profile/ndivhuwo.mashamba/ management and provisioning customer care technical support receivables management and more we offer clients a variety of multi channel customer interaction capabilities including voice chat email ivr |
| LiveXchange /company/livexchange.aspx livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtual agents since 2003 we offer an end to en |
| Intradiem /company/intradiem.aspx intradiem is a complete intraday automation solution provider for frontline workforces including contact center back office and retail the saas based solution automates intraday management and real tim |
| Wilistia Dwi Putri /profile/wilistia.dwi.putri/ workforce management bca was first founded on 21 february 1957 as bank central asia nv a lot of things have happened since then the most significant of all being perhaps the asian monetary crisis in 19 |
| Manpower /company/manpower.aspx manpowergroup is an american multinational human resource consulting firm headquartered in milwaukee wisconsin usa manpower provides recruitment and assessment training and development career managemen |
| Olle During /profile.aspx?pid=6b11918c948d47348a9c51b03d9ab11c svp of sales international at calabrio calabrio a customer experience intelligence company enriches human interactions with its analytics driven workforce engagement management wem suite in 2019 calabr |
| McKay Bird /profile/mckay.bird/ workforce engagement compliance & data management integration & automation intelligence reporting & analytics and collaboration & accessibility tcn's secure platform integrates seamlessly with leading |
| STARTEK /company/startek.aspx startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes sales order management |
| Mzwandile Kato /profile/mzwandile.kato/ workforce management specialist with a sound and optimistic outlook on all things in life i possess an excellent ability to motivate others coupled with the ability to communicate comfortably at all le |
| nice applauded by frost & sullivan for optimizing contact center efficiency reliability and flexibility /view/contact-center-news/nice-applauded-by-frost-sullivan-for-optimizing-contact-center-efficiency.aspx contactcenterworldsan antonio tx usa june 2022 recently frost & sullivan assessed the india workforce management software industry and based on its analysis recognizes nice with the 2022 india produ |
| TCN /company/tcn.aspx workforce engagement compliance & data management integration & automation intelligence reporting & analytics and collaboration & accessibility tcn's secure platform integrates seamlessly with leading |
| Kevin Heidy /profile.aspx?pid=fb36694dead849c2b9fb55b6d952f846 channel manager playvox workforce engagement management wem solutions transform customer care we deeply understand that exceptional employee engagement produces extraordinary customer experiences and w |
| PlayVox /company/playvox.aspx playvox workforce engagement management wem solutions transform customer care we deeply understand that exceptional employee engagement produces extraordinary customer experiences and we love creating |
| workforce software named champion in softwarereviews' workforce management emotional footprint report /view/contact-center-news/workforce-software-named-champion-in-softwarereviews-workforce-management.aspx contactcenterworld livonia mi usa may 2022 today a global provider of integrated employee experience and workforce management solutions workforce software is proud to be named the top ranking champion |
| iSON Xperiences /company/ison-xperiences.aspx ison xperiences is a provider in proactive customer engagement and customer experience management partnering wit brands to optimize their customer experience revenue generation and business process man |
| Patricia Barber /profile/patricia.barber/ operations which include purchasing and installing telecom hardware selection phones headsets participating in rfp process from selecting crm applications to workforce management and teleoperations |
| infosec institute named a visionary in ema's vendor vision report /view/contact-center-news/infosec-institute-named-a-visionary-in-emas-vendor-vision-report.aspx contactcenterworld madison wi may 24 2022 infosec institute a cybersecurity education company announced they were named a visionary in the vendor vision report by enterprise management associates |
| michelle randall burrows joins playvox as chief marketing officer /view/contact-center-news/michelle-randall-burrows-joins-playvox-as-chief-marketing-officer.aspx contactcenterworldsunnyvale ca usa may 24 2022 playvox an omnichannel contact center provider of workforce engagement management solutions announced that michelle randall burrows contact center industr |
| workforce wellbeing 7 essential elements of an effective corporate programme /view/contact-center-article/workforce-wellbeing-7-essential-elements-of-an-effective-corporate-programme.aspx contactcenterworldpersonal and organisational growth go hand in hand ross daniels at calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team in this workf |
| verse io announces dennis eaton as new vice president of contact center operations /view/contact-center-news/verse.io-announces-dennis-eaton-as-new-vice-president-of-contact-center-operations.aspx workforce management training quality project management contact centers and vendor management to the verse team prior to joining verse eaton has held leadership positions in a variety of industries ov |
| BT /company/bt.aspx workforce management brentwood bt wireless investments ltd bt wholesale bt technology bt sysyems m sdn bhd bt syncordoia solutions bt syncordia solutions bt syncordia operations bt synchordia solutions |
| Taylor Cochrane /profile/taylor.cochrane/ product manager account executive we manufacture and sell saas workforce management software tixtime getwfm we manufacture and sell saas workforce management software tixtime getwfm getwfm llc canada m |
| Geomant /company/geomant.aspx with offices across the globe and certified by technology providers geomant is a well established software developer and systems integrator specializing in solutions that improve efficiency optimize th |
| transport for nsw selects alvaria workforce engagement management suite for back office and agent improvement tools /view/contact-center-news/transport-for-nsw-selects-alvaria-workforce-engagement-management-suite-for-back.aspx workforce planning cycle integrated with their omnichannel contact centre that includes voice live chat and back office functionality in order to take advantage of the superior forecasting scheduling a |
| Ocular Technologies /company/ocular-technologies.aspx management robotic process automation natural language processing and cognitive analysis & design as well as contact centre technologies workforce management & social media integration solutions to the |
| Fitra Hidayat /profile/fitra.hidayat/ workforce planning officer bca was first founded on 21 february 1957 as bank central asia nv a lot of things have happened since then the most significant of all being perhaps the asian monetary crisis |
| Muneeba Adams /profile/muneeba.adams/ management robotic process automation natural language processing and cognitive analysis & design as well as contact centre technologies workforce management & social media integration solutions to the |
| Judith De Bie /profile/martha.heltsley/ office admin pipkins inc founded in 1983 is a supplier of workforce management software and services to the contact center industry its vantage point wfm solution enables managers to solve the complica |
| Shikesh Lalbahadur /profile/shikesh.lalbahadur/ product manager ninzi connect is a telecommunications and customer engagement solutions company ninzi connect have over 25 years experience in providing contact centre management solutions which add va |
| Ninzi Connect /company/ninzi-connect.aspx ninzi connect ninzi connect is a telecommunications and customer engagement solutions company ninzi connect have over 25 years experience in providing contact centre management solutions which add valu |
| Sonelle Buys /profile/sonelle.buys/ consultant risk and compliance ison xperiences is a provider in proactive customer engagement and customer experience management partnering wit brands to optimize their customer experience revenue gene |
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