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Contact & Call Center Editorial Submissions - News, Articles, Case Studies, Interviews, Research, Jobs and more
Unlike some online media, you CAN publish good quality content at NO COST! There are however advantages in going for 'premium' options for news, articles etc and for those interested in advertising, we recommend you also consider our ideas to get leads - visit this page for details
Did you know that our Industry Feeds are used by over 500 other industry and in-company websites? From leading industry associations to major Fortune 500 companies, much of what we publish is posted on other sites around the world!
We have many areas in which you can submit editorial content to our site. Carefully read the instructions pertaining to your editorial submission and note any guidelines/requirements and costs if applicable.
Check the status of your submissions!
When you submit content for publishing, our team will review it and if its approved we will publish it. Note - Premium (paid) content always is approved first.
You can check the status of all your content by going to the MY SERVICES tab (when you are logged in) and then selecting the EDITORIAL SUBMISSIONS link
* Please note: We are known worldwide for “unbiased” editorial content, and will not publish anything that is a blatant sales pitch, or suggests preference to a specific supplier or company.
Important! Choose an appropriate category
Please review the sections below and click the appropriate category for your content to be submitted to. All categories are for online publishing only.
ContactCenterWorld - Disclaimer
Industry News, Articles And Other Submitted Information
Some of the information on this Web site has been provided by external sources. ContactCenterWorld.com is not responsible for the quality, merchantability and propriety of information for a particular purpose of products or services available on external sites and listed or described on ContactCenterWorld.com; nor is ContactCenterWorld.com site responsible for the accuracy, reliability or currency of the information contained on the web site and supplied by external sources.
All content submitted to ContactCenterWorld.com is submitted on the understanding that ContactCenterWorld.com reserves the right to edit, alter or omit content at its discretion and that ContactCenterWorld.com is not liable whatsoever for any errors or omissions made in publishing any content.
Use this to publish announcement / notification for one of the following:
- New or existing center / expansion
- Award wins
- New staff at your company
- New technology solution
- Customer wins
- Legal or legislative information
We do not publish news on webinars, book releases, white papers, upcoming awards or events. Events can be posted separately (see events section below)
Submit Article or White Paper
Use this submission form for narrative / discussion or opinion pieces.
- Why offshore service is changing
- How to improve results
- What it takes for success in customer service
Use this submission form for Case Studies on how companies are using a product or service. Note, a case study has to include a named client i.e. you cannot submit a case study that reads 'A major bank improves service with XYZ'
Use this form to submit Research to ContactCenterWorld.com. Upon review of your submission, we will notify you via email whether or not your Research has been scheduled for publish.
Customer Service Stories
Use this submission form to share stories of Customer Service
successes and pitfalls.
Use this submission form to participate in an interview with ContactCenterWorld. We have predefined topics and questions covering all aspects of the industry.
Use this submission form to add a job listing to the Job Board anywhere in the world. You can post technical, business, executive and frontline jobs relating to the industry.
Setup and use a blog for general industry information about experiences and thoughts. They are not for job postings or press releases.
Upcoming Industry Events
Use this submission form to post events such as conferences, trade shows, networking meetings. The only exception is webinars.