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Heriadhi Waskitho
Quality Auditor
Desmond Tan
Manager, Service Management
Mezy Fadhila
HSSE Supervisor
Ben Oxford
Head of Digital Crisis Support Services

Contact & Call Center Editorial Submissions - News, Articles, Case Studies, Interviews, Research, Jobs and more

NEW! Have us feature your News, Article/Paper and/or Webinar as a FEATURE on our home page with our President doing a VIDEO announcement like the sample below

Up to 5 minutes and featured on our home page and in 3 newsletters - $495 plus $99/minute! 

Marketing to our MASSIVE membership of over 225,000 Professionals is the place for Contact Center and CX industry professionals to network and to research and find best practices.

If YOU are a provider of products and services to this industry, there is immense business and financial value being part of our network i.e. making it easy for our members to connect with you so they can buy your services! 

Just like anything good, to get the best value you need to invest in us - if you don't, you won't get the business opportunities and ultimately sales you want! 

So review the video below and request your media sales kit today! We will even provide some custom suggestions based on how much exposure your company has in our Contact Center World!  


Unlike some online media, you CAN publish good quality content at NO COST! There are however advantages in going for 'premium' options for news, articles etc and for those interested in advertising, we recommend you also consider our ideas to get leads - visit this page for details

Did you know that our Industry Feeds are used by over 500 other industry and in-company websites? From leading industry associations to major Fortune 500 companies, much of what we publish is posted on other sites around the world!

We have many areas in which you can submit editorial content to our site. Carefully read the instructions pertaining to your editorial submission and note any guidelines/requirements and costs if applicable.

Check the status of your submissions!
When you submit content for publishing, our team will review it and if its approved we will publish it. Note - Premium (paid) content always is approved first. 

You can check the status of all your content by going to the MY SERVICES tab (when you are logged in) and then selecting the EDITORIAL SUBMISSIONS link 

* Please note: We are known worldwide for “unbiased” editorial content, and will not publish anything that is a blatant sales pitch, or suggests preference to a specific supplier or company.

Important! Choose an appropriate category

Please review the sections below and click the appropriate category for your content to be submitted to. All categories are for online publishing only.

View Disclaimer

Submit News

Use this to publish announcement / notification for one of the following:

  • New or existing center / expansion
  • Award wins
  • New staff at your company
  • New technology solution
  • Customer wins
  • Legal or legislative information

We do not publish news on webinars, book releases, white papers, upcoming awards or events. Events can be posted separately (see events section below)

Submit News

Submit Article or White Paper

Use this submission form for narrative / discussion or opinion pieces.
Examples Include:

  • Why offshore service is changing
  • How to improve results
  • What it takes for success in customer service

View Editorial Topic Suggestions

Submit Article

Case Studies

Use this submission form for Case Studies on how companies are using a product or service. Note, a case study has to include a named client i.e. you cannot submit a case study that reads 'A major bank improves service with XYZ'

Submit Case Studies

Submit Research

Use this form to submit Research to Upon review of your submission, we will notify you via email whether or not your Research has been scheduled for publish.

Submit Research

Customer Service Stories

Use this submission form to share stories of Customer Service
successes and pitfalls.

Submit Customer Service Stories

Executive Interviews

Use this submission form to participate in an interview with ContactCenterWorld. We have predefined topics and questions covering all aspects of the industry.

Submit Customer Service Stories

Job Board

Use this submission form to add a job listing to the Job Board anywhere in the world. You can post technical, business, executive and frontline jobs relating to the industry.

Submit Job Posting


Setup and use a blog for general industry information about experiences and thoughts. They are not for job postings or press releases.

Submit Blogs

Upcoming Industry Events

Use this submission form to post events such as conferences, trade shows, networking meetings. The only exception is webinars.

Submit Upcoming Industry Events



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