Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

All SuppliersGet Premium Listing
JabraPREMIUMJabra
http://jabra.com
At Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives throug...
(view more)
MFE InternationalPREMIUMMFE International
http://mfe.com.sg
Cloud Contact Centre with voice quality that stays up even when internet fails.Handles inbound and outbound, call routing and IVR to email, chat, social media messaging, workforce optimization, analyt...
(view more)
NobelBiz CorporationPREMIUMNobelBiz Corporation
http://nobelbiz.com
NobelBiz is a provider of contact center software solutions from their patented carrier of carriers network to their new fully-remote omnichannel contact center solution. Their network guarantees your...
(view more)
Avizent LtdPREMIUMAvizent Ltd
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
(view more)
Call AdaptPREMIUMCall Adapt
(VIEW OUR PAGE)
Call Adapt is a contact center software development company specializing in digital soundboard technology.
ConceptCallPREMIUMConceptCall
(VIEW OUR PAGE)
Аутсорсинговый контакт-центр ConceptCall| КонцептКолл специализируется на исходящем и входящем телемаркетинге: мы предоставляем услуги по осуществлению холодных звонков и продажи по телефону, проводим...
(view more)
PREMIUMCTI Software
(VIEW OUR PAGE)
Future Gen International Pte LtdPREMIUMFuture Gen International Pte Ltd
(VIEW OUR PAGE)
Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
GamificaPREMIUMGamifica
(VIEW OUR PAGE)
Gamification consultancy and services / products, focused in the call center / contact center / bpo industry.
HigherGround, Inc.PREMIUMHigherGround, Inc.
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(view more)
8x8 Inc.8x8 Inc.
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
(view more)
AccentureAccenture
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With ...
(view more)
Amazon Web ServicesAmazon Web Services
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
(view more)
AmdocsAmdocs
Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and...
(view more)
AssisTTAssisTT
AssisTT, serving in 24 cities throughout Turkey with approximately 15 thousand employees, is a customer contact point. It also serves as a strategic companion to many public organizations and private ...
(view more)
AstroAstro
Astro Malaysia Holdings Bhd is Southeast Asia’s integrated media group with key operations in pay-TV, Radio, Content and Digital. Astro today has a 66% penetration of TV homes in Malaysia or 4.7 milli...
(view more)
ATEN Technology, Inc.ATEN Technology, Inc.
ATOSATOS
Atos is an international information technology services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers h...
(view more)
AvayaAvaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
(view more)
Avidian TechnologiesAvidian Technologies
Avidian Technologies is a software company specializing in creating both cloud-based and on-premise software solutions for users of Outlook and Exchange. Prophet, developed by Avidian Technologies on ...
(view more)
Bangladesh Telecommunication Regulatory CommissionBangladesh Telecommunication Regulatory Commission
Bangladesh Telecommunication Regulatory Commission (BTRC) is an independent Commission established under the Bangladesh Telecommunication Act, 2001 (Act no. 18 of 2001) published by the Parliament in ...
(view more)
Bezeq InternationalBezeq International
Bezeq is the largest telecommunications group in Israel. Bezeq and its subsidiaries offer a range of telecom services, including: fixed line, mobile, high-speed Internet, transmission, and pay TV.
BlackBeltHelpBlackBeltHelp
BlackBeltHelp is an AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and b...
(view more)
CalabrioCalabrio
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Managemen...
(view more)
Call Center StudioCall Center Studio
Call Center Studio is the world’s first call center built on Google, is one of the most full-featured enterprise-grade systems, is easy to use, and is the price-performance leader.
Centris Information ServicesCentris Information Services
Centris Information Services is a nearshore customer contact center focusing on bilingual call center and support services.
CiscoCisco
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
(view more)
ConcentrixConcentrix
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries...
(view more)
CONSOL SOLUTIONS LIMITEDCONSOL SOLUTIONS LIMITED
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
(view more)
Constant ContactConstant Contact
Provider of online marketing services for small businesses, non-profits, and associations.
davero dialog GmbHdavero dialog GmbH
DeloitteDeloitte
Deloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organiza...
(view more)
DialAmerica Marketing IncDialAmerica Marketing Inc
DialAmerica, headquartered in Mahwah, New Jersey is one of the nation's privately owned telesolutions companies. We've been around since 1957. Our 5,000 employees work on behalf of our clients every d...
(view more)
eGain CorporationeGain Corporation
Omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journey...
(view more)
EXL ServiceEXL Service
EXL is a provider of offshore business process outsourcing solutions to the Global 1000.
Five9Five9
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
(view more)
GenesysGenesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
(view more)
GenexGenex
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer exp...
(view more)
Ghost SoftwareGhost Software
Hinduja Global Solutions Ltd.Hinduja Global Solutions Ltd.
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered ...
(view more)
HKTHKT
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and...
(view more)
Horizon Contact CentersHorizon Contact Centers
Horizon is an on demand international Contact Center and (BPO) Company.
KM2 SolutionsKM2 Solutions
KM² Solutions is a nearshore company that provides value to our clients by delivering reliable, effective Call Center and Risk Management Solutions supporting a variety of industry verticals. We have ...
(view more)
LiidLiid
Founded in 2014, Liid, a Nordic company based in Finland, that has created a mobile application that automatically collects and logs all call activities to your CRM. Leveraging AI, they aim to revolut...
(view more)
MitracommMitracomm
Vision: “Giving The Best Solutions with Highest Service Quality “ We care about our customer needs. That’s why we always work hard to fulfill their needs, and solve their problems by giving the bes...
(view more)
MobilyMobily
Mobily is the trade name of Saudi Arabia's second Telecommunications company, Etihad-Etisalat consortium. The company, as the winning bidder for Saudi Arabia's second GSM licence, provides mobile tele...
(view more)
MyQMMyQM
Netsuite, INC.Netsuite, INC.
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes CRM, order management and fulfillment, inventory management, finance, ecommerce and Web ...
(view more)
NICE SystemsNICE Systems
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
(view more)
Noble SystemsNoble Systems
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
(view more)
NoeticaNoetica
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost ever...
(view more)
NokiaNokia
Nokia Corporation is a Finnish multinational communications corporation that is headquartered in Keilaniemi, Espoo, a city neighbouring Finland's capital Helsinki. Nokia is engaged in the manufacturin...
(view more)
NOSNOS
NOS is a telecommunications and entertainment group which offers fixed and mobile next generation solutions for Pay TV, internet, voice and data to all market segments - Residential, Personal, Corpora...
(view more)
Ocular TechnologiesOcular Technologies
Ocular Technologies is a Customer Engagement and Digital Experience solutions provider, with a set of individuals that are experts in understanding, managing, and ultimately ensuring, an optimal custo...
(view more)
OneLink BPOOneLink BPO
We are an organization providing outsourcing services, management consulting, and technology with approximately 4000 employees; we have offices and operations in El Salvador, Colombia, Guatemala and N...
(view more)
Outsource Consultants, LLCOutsource Consultants, LLC
Outsource Consultants is a call center referral and advisory firm that helps companies find the best call center and BPO outsourcing solution. We can assist in finding solutions for social media custo...
(view more)
Pertemps Recruitment PartnershipPertemps Recruitment Partnership
PT Telekomunikasi IndonesiaPT Telekomunikasi Indonesia
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...
(view more)
PT. Infomedia NusantaraPT. Infomedia Nusantara
GLOBAL BUSINESS is part of the department Digital CRM Global Business which has a map of the role of developing the BPO market off shore since February 2014. We are present as a solution for company's...
(view more)
PT. Personel Alih dayaPT. Personel Alih daya
PT Personel Alih Daya (known as Persada) is one of the Leading Contact Center Outsourcers in Indonesia. Persada was established at April 2006. Persada scope of services including Inbound, Outbound, Ou...
(view more)
QuinyxQuinyx
Research In MotionResearch In Motion
RingCentral, Inc.RingCentral, Inc.
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, Chin...
(view more)
S2G Support Services GroupS2G Support Services Group
S2G is a niche provider of high touch customer experience multi-channel interactions for the brands of yesterday, today, & tomorrow, via our U.S. & Canada footprint of locations & people. S2G is a sol...
(view more)
SalesforceSalesforce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
(view more)
Star2Star CommunicationsStar2Star Communications
Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant me...
(view more)
Talk AmericasTalk Americas
A company founded in 2016 by Salvadorian investors who believe in our country’s potential. Located in a strategic financial location of San Salvador, delivering to our partners and associates, an a...
(view more)
TalkdeskTalkdesk
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily ada...
(view more)
TeamViewerTeamViewer
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to...
(view more)
TeleperformanceTeleperformance
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
(view more)
Telkom South AfricaTelkom South Africa
Telkom SA SOC Ltd. is a wireline and wireless telecommunications provider in South Africa, and operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-...
(view more)
TelstraTelstra
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
TPxTPx
Founded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has be...
(view more)
Transcosmos, Inc.Transcosmos, Inc.
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
(view more)
TTECTTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digita...
(view more)
Turkcell Global BilgiTurkcell Global Bilgi
UJETUJET
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time...
(view more)
Uniphore Software SystemsUniphore Software Systems
Uniphore is the global provider in Conversational Service Automation with offices in the U.S., India, and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the ga...
(view more)
VeriCallVeriCall
VeriCall Ltd is an outsource contact centre specialising in subscription sales and customer management. With 10 years experience managing Pay-TV contact centre solutions including event based solution...
(view more)
VerintVerint
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
(view more)
VerizonVerizon
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of...
(view more)
VistioVistio
At Vistio, we believe improving contact center metrics requires not only great technology but also the expertise to implement it in a way that simplifies the end user’s experience. So, we provide a co...
(view more)
VonageVonage
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communica...
(view more)
WhatsAppWhatsApp
WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
Wipro BPO Solution Ltd.Wipro BPO Solution Ltd.
Wipro Technologies is the global IT services business of Wipro Limited. Wipro delivers technology solutions to 18 countries, across four continents.
World ConnectionWorld Connection
World Connection S.A. and World Connection LLC is a privately-owned global provider of call center, back office, and business process outsourcing services. Founded in 2011, World Connection provides o...
(view more)
Get Listed

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =