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Motivation & Charity Work

A number of centers we visit participate in charity functions – this helps to bring some fun into the center (motivation), helps with team building and also gives something back to the community. For example, one major bank has a regular ‘charity day’ where members can ‘dress down’ and an agent who participates pays a small amount to charity – say a dollar or two. Other centers get involved in national fundraising events such as ‘comic relief day’ in the UK – volunteers take donation calls. Other ideas could include doing some sponsored challenges with your team to raise funds. All these sort of activities are great for you, your staff and the community. Lastly, make sure your center gets some publicity in the local press as it also helps to raise your company profile and help attract new staff!

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When was the last time you got your team together for some bonding activities? If you have a number of teams consider once a month organising some team events where they are required to work as one team in some sort of challenge. It could be a quiz, ... Read More...
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I called an internet services provider to check some information. My call was picked up at 8.58am by an agent who told me to call back in 2 minutes as their systems were not operational yet – they start at exactly 9.00am. OK I thought to myself, I wi... Read More...
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