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Motivation & Charity Work

A number of centers we visit participate in charity functions – this helps to bring some fun into the center (motivation), helps with team building and also gives something back to the community. For example, one major bank has a regular ‘charity day’ where members can ‘dress down’ and an agent who participates pays a small amount to charity – say a dollar or two. Other centers get involved in national fundraising events such as ‘comic relief day’ in the UK – volunteers take donation calls. Other ideas could include doing some sponsored challenges with your team to raise funds. All these sort of activities are great for you, your staff and the community. Lastly, make sure your center gets some publicity in the local press as it also helps to raise your company profile and help attract new staff!

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TIPS

We all know the power of the telephone in building and enhancing customer relationships, yet many companies fail to utilize this power to it’s full potential. One idea that has been used successfully is ‘welcome calls’ to new customers where you have... Read More...
July 12, 2020 5:00 AM
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Here’s an idea we picked up years ago that still works well today. Once a week have the supervisors or team leaders walk around the contact center handing out small treats such as chocolate bars, ice cream (when it’s warm!), candies, etc. to every ag... Read More...
July 11, 2020 5:00 AM
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