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The Experience

Before you embark on any call center transformation, think first with the end in mind. Consider the experience that you want to give the customer, and then build back from there. You really want to take a look at your base customer and think about what they need. - Dave Thomson, Marketing Manager for Cisco Systems

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Future Ready
Think future ready. It's important to look for a performance management tool with the capacity to incorporate future developments. A key example is...
5 Minutes Ago
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Forecast Properly
Predicting staffing begins with an effective needs analysis. What trends do you notice from previous years? Is there a need for more staffing around h...
January 20, 2019 5:00 AM
 2
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Upcoming Events

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Breakfast Networking Event - AIA Offices Kuala Lumpur
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...
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