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William Fugette
Contact Center Director
Agero
48 Connections
Tarsha Leherr
Senior Vice President - Business Solutions
Faneuil, Inc
5 Connections
Vicky Staats
People Services Manager
startek USA
140 Connections

The Experience

Before you embark on any call center transformation, think first with the end in mind. Consider the experience that you want to give the customer, and then build back from there. You really want to take a look at your base customer and think about what they need. - Dave Thomson, Marketing Manager for Cisco Systems

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Quality Of Service
Sometimes when customers complain and give your team a hard time, it can be easy to defend your company’s position and take a heavy handed stance agai...
April 24, 2019 5:00 AM
 1
Team Building
When was the last time you got your team together for some bonding activities? If you have a number of teams consider once a month organising some tea...
April 23, 2019 5:00 AM
 1
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Upcoming Events

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FREE Webinar: Best Practices From Around The Contact Center World
THEME: EMPLOYEE ENGAGEMENT, CUSTOMER ENGAGEMENT, REDUCING COST & WINNING STRATEGIES FOR CONTACT CENTERS!

Join the President of ContactCenterWorld.com who will present 20 best practice ideas from award winners and also information about upcoming NE... Read More...
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