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Go For It!
My advice for Contact Center Managers looking at speech recognition is to go for it! If you’ve got a large scale call center or a large customer base that you are trying to communicate with, then speech technology probably has a place to play in your own map going forward. Select carefully, and don’t try to do everything at once. Select the key areas to start to use the technology and then involve people with experience. - Chris Hart of The Speech Recognition Company