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Operations Data Management Consultant
Team Leader II
Customer Care Operations Manager
Director, Sales Initiatives
VP, Product and Segment Marketing
If you run a multi-lingual contact center then give customers the option of listening to queue messages in their preferred language rather than playing all the language options. For example, offer callers a choice so they can select their preferred language as soon as they get through to your automated system. This helps you tailor queue messages in the right language and also helps route calls to the relevant language agents.