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Running Multiple Contact Centers
When I call a company and am told I need to speak to another department on a different number, I expect that department to be open the same hours as the one I first contacted. If it’s not, I expect the center that is open to be able to deal with some enquiries and not just say “We don’t have ANY information on that”. If you operate multiple centers, make sure they are open at the same time, or if they are not, that the open centers can offer some help to customers.