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Operations Data Management Consultant
Director - Patient Access & Care Coordination
Vice President, Customer Care
Director of Customer Operations
VP, Product and Segment Marketing
If you operate contact centers in different parts of the world make it easy for potential customers who may call a local office and find it closed to contact other offices if they want to. An example is when I called an airline to book a business trip from the UK to the US. It was 7pm on Sunday in the UK and I heard a message “Our offices are closed, call back between the hours of 7am – 6pm Monday to Friday or 10am-4pm Saturday and Sunday” That was it! – no web address mentioned for booking online, no other numbers available etc. I found their web address and contacted the US office, which was 5 hours behind and made my booking – most customers would probably just call another number.