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If you operate contact centers in different parts of the world make it easy for potential customers who may call a local office and find it closed to contact other offices if they want to. An example is when I called an airline to book a business trip from the UK to the US. It was 7pm on Sunday in the UK and I heard a message “Our offices are closed, call back between the hours of 7am – 6pm Monday to Friday or 10am-4pm Saturday and Sunday” That was it! – no web address mentioned for booking online, no other numbers available etc. I found their web address and contacted the US office, which was 5 hours behind and made my booking – most customers would probably just call another number.

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We all know how governments around the world are pushing through laws and regulations about data protection and disclosure of personal details on request, well last night I received a call at home that spurred on this tip. The call was from a market ... Read More...
June 6, 2020 5:00 AM
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Recently I sat through a very punchy and expertly produced TV commercial. It was all about e-business and how this company could help you achieve your business goals with a range of business solutions including hosting. The sad thing was that all the... Read More...
June 5, 2020 5:00 AM
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