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Vice President, Global Service Delivery
Director, Customer Experience
Call Center Director
Director, Sales Initiatives
5 Ways To Start Motivating Agents Today!
1. Ask them how you can improve the working environment 2. Ask how you can improve service to customers 3. Say thank you whenever you have an opportunity 4. Get to know every agent by first name and say hello to them when you see them 5. Praise good performance in public at every opportunity