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Vice President, Corporate Marketing & Communications
Workforce Management Analyst
Recruiting? – Consult Your Agents
Next time you are planning to recruit some additional agents, ask your existing agents what they would look for if they were the ones recruiting other agents. Sometimes you can pick up things you were not aware of and getting an agents perspective is valuable in understanding how they see the contact center. It also keeps them involved in activities within the center and can therefore be motivating.