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Operations Data Management Consultant
Director, Call Center Saas Ops
Sales and Service Representative
Policyholder Service Consultant
If your center takes last minute bookings for travel, accommodation, theatre tickets, etc., give your agents the ability to confirm a reservation by at least two methods – fax and e-mail for reservations due within the next 72 hours. Offering just fax is no good if some of your customers do not have a fax machine and the same principle applies to e-mail.