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Operations Data Management Consultant
Project Analyst - cXc
Care Admin, Call Center Operations
VP, Product and Segment Marketing
Senior Vice President, Customer Service
Communication Is Key
Ensure that at all times communication within your center is clear of clutter – make it very easy for agents to feed information from the front line to whoever needs to be aware of it. Don’t be a barrier to this and block communication no matter how bad – let the flow be smooth and fast.