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Director, Call Center Saas Ops
Vice President, Application Development
Contact Center Supervisor
VP, Product and Segment Marketing
Call Center Manager
Communication Is Key
Ensure that at all times communication within your center is clear of clutter – make it very easy for agents to feed information from the front line to whoever needs to be aware of it. Don’t be a barrier to this and block communication no matter how bad – let the flow be smooth and fast.