Build Your Professional Network! Log in now (Not a member? click here to register FREE)
Operations Data Management Consultant
Team Leader II
Customer Care Operations Manager
Director of Customer Operations
CRM - Start With The Customer
When considering a CRM solution of any kind, always start with the needs of the customer and their expectations before looking at technology as the solution. Remember technology gives you the tools to enhance the customer interaction but it needs to be in line with what customers want and expect from your company.