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Disability Laws

Does your staff understand the law as it relates to disabled customers? If a caller asks for a bill to be sent in audio format will your staff know how to deal with that? There are legal obligations to employers in many countries around the world. It is your obligation to ensure you meet those and your staff are trained to deal with enquiries about the services you provide for disabled staff. If you want to find out more, check out our legal section for more information on the Disability Discrimination Act (UK)

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We have all probably worked in a company where at some time a suggestion box system was used. Often they can fail because there is no real ownership of ideas and the feedback to individuals who came up with suggestions takes too long. However, we all... Read More...
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Having been a trainer of agents, supervisors and even managers of large centers, the one thing I always did from the outset of a training session was to inject some fun. Over my career I have been on countless courses myself and, like any learning, i... Read More...
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