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Disability Laws

Does your staff understand the law as it relates to disabled customers? If a caller asks for a bill to be sent in audio format will your staff know how to deal with that? There are legal obligations to employers in many countries around the world. It is your obligation to ensure you meet those and your staff are trained to deal with enquiries about the services you provide for disabled staff. If you want to find out more, check out our legal section for more information on the Disability Discrimination Act (UK)

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TIPS

When you send your customers any correspondence that excludes the name of the sender, what does the customer think? Probably they will think ‘Does this company really care about me?’ By avoiding names, the company is probably telling you they don’t w... Read More...
September 22, 2020 5:00 AM
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When I call a company and am told I need to speak to another department on a different number, I expect that department to be open the same hours as the one I first contacted. If it’s not, I expect the center that is open to be able to deal with some... Read More...
September 21, 2020 5:00 AM
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Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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