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Motivating Agents With No Money!

Sounds difficult doesn’t it! We get many requests for tips on motivating when funds do not exist, so here are some suggestions for you. To start with, get a team of 5/6 of your best staff together in a room and give them the following task to complete in no more than 30 minutes. The Task – you are to come up with ways of motivating agents using the following 3 scenarios 1 - You have no money 2 – You have $20 / £15 per person and 3 – You have $10,000 / £7,500 for the whole center. Now under each category starting with the 1st, have your team brainstorm all possible things you could do. Chances are you will end up with a large number of ideas for option 1 – to see what our sample list looks like visit our "Ask The Expert" section and look under the People Management Category.

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One thing customers hate is having their addresses, even names, abbreviated because the company they are dealing with didn’t cater for the amount of characters their details require. If you are involved in the design of information systems for captur... Read More...
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Always keep records on the services suppliers will provide and maintain a complete set of all transactions and correspondence between yourself and the supplier. The main reason for this is occasionally services or products do not meet expectations or... Read More...
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