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Assistant Vice President - Head of IT Customer Service
Associate Director, Operations
Policyholder Services Technical Specialist
Client Services Manager
Getting The Training Underway
Now you have appointed a training company to work with you, sit down with them and make sure that everything you are looking for is built into their programmes. It’s best practice to review their materials before they start and you should make sure they do sufficient research – this is a very important part of the project and failure can often be attributed to lack of it. Also note that most companies will charge for this research – it’s key and should not be underestimated. You should therefore expect to pay for it! Before the training starts, make sure everyone who is going through the training is aware of the reasons behind training and how they should work with the training company. Also it is good practice to have everyone involved so that the team leaders, etc. understand what their staff have been trained on and how.