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Business Development Manager
Senior Vice President, Customer Service
Policyholder Service Consultant
Sales and Service Representative
Have a board or area dedicated to record breaking events such as the largest number of calls taken in 1 day, the highest individual sales in one day, and the highest number of bookings in a day, etc. Only show measures which will increase not decrease and also avoid negative ones i.e. lost calls. By building such a list, you will always have something to beat!