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Director, Business Operations
Contact Center Supervisor
Director of Customer Relations
Always be aware that your internal systems should be developed to make it easier for the customer not harder. An example of what not to do is when I called an electronics giant about a computer I had. Although I could mention the model advertised in all their marketing literature, I did not know their unique internal part number so the agent was unable to help me as she needed the part number – she stated “the system needs a part number otherwise I cannot help”. This only frustrated me and is an example of a corporation who builds systems around their own business and not the customer!