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Operations Data Management Consultant
Project Analyst - cXc
Care Admin, Call Center Operations
VP, Product and Segment Marketing
Senior Vice President, Customer Service
Ask For Ideas
We have all probably worked in a company where at some time a suggestion box system was used. Often they can fail because there is no real ownership of ideas and the feedback to individuals who came up with suggestions takes too long. However, we all know that even if you have 100 ideas from your staff and 99 are impractical or unusable, that one lone idea left could be worth a fortune! Ask a group of your staff to come up with a suggestion scheme and look at ways of rewarding suggestions. If you can, base the reward on a percentage of any ideas that save money or increase revenue i.e. 1% of the annual savings if the idea is implemented – imagine an idea that saves the company $1,000,000 a year and results in the person making the suggestion being awarded $10,000! Now that is a great incentive. If your company can’t offer cash incentives, then ask your team to come up with other ideas for example time off, perks, etc. Next time you are in your center, just look around at all those busy agents who are getting on with their jobs and may not even be asked for their ideas – out there may be one, two, ten or even more ideas that do you, the team, your company a lot of good.