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Do you have a regularly clear out of your voice mail messages? Recently we have come across several organisations where you are asked to leave a voice mail message and then get a message to say you can’t because the mail box is full! Make sure you have a procedure to ensure your staff do not hoard messages as you are taking up valuable space and voice mail message boxes, when full often bounce, or stop all new messages – the same applies to e-mail messages.
Do you know who your customers are? Do you know how often they buy? Do you know how much business comes from repeat purchasers and how much from new c... December 13, 2019 5:00 AM
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