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The Best Solution

Separate your infrastructure from your decision regarding which application you should be running. There are a lot of vendors today that are saying “buy from us and we will give you an entire suite of solutions”. Take a look at what the best solution for you is in terms of infrastructure, the best way of moving calls, web chats, e-mails and data around your call centers. Separate all of that from which applications are the best to manage those communications to do the routing, the screening and to manage self-service interactions with customers. Pick the best solutions for you based on your environment – John Cray - VP Marketing, Apropos

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TIPS

With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disc... Read More...
September 27, 2021 5:00 AM
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When you print contact details, always start with your telephone number, then fax number and not the other way around. We have heard from several members that they frustrated when they dial the first number only to hear a screeching sound as they inc... Read More...
September 26, 2021 5:00 AM
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